Moonah, Australia
128 Main Rd
N/A
+61 362721233
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Great service from the minute you step into the store. Tile availability was spot on and of course the prices were right. Highly recommended
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Great customer service and great range of tiles
Very plesant people there ready to help you and if its not in stock they will get it in for u
pretty ordinary to be honest they don't keep much in stock and have a poor selection of tiles they suggest on trend colours and in the same sentence tell you they don't keep any. I'm also still waiting for there carpet guy to come and give me a quote from 6 months ago
One male staff member very rude on more than one occasion and contradictory in advice on various types of floor covering. Contractor who layed flooring professional in manner and quality of work. They ended up coming around 4 times to complete a job that was able to be done in one full day. Late every time they came to my house. First time they were an hour late- came at 9 instead of 8- did not call to inform me. Poor job of fitting vinyl planks- had to get them to come back and fix them- but they still didn't fix them properly. Went with Wyllies as they were cheapest quote... have learnt my lesson. Could not recommend them.
Excellent service, really excellent service. Saved me a pile of money.
Tiles were great and good quality. Customer service was not on one occasion. They are happy to take your money and tell you things you want to hear. We were told on no less than 5 occasions to bring back any unused tiles. This was confirmed again via a personal visit to the Moonah store. Upon returning the tiles they would not accept them as they said they were discontinued. This is not what i was told two days earlier. I was told by another staff member they were not discontinued and to bring them back. When pursuing my enquiry i was met with unbelievable rudeness from an employee called Jamie who would not tell me his name until i repeatedly asked him. I had to call Devonport for furthur assistance as this staff member refused to put me onto anyone else. The manager i spoke to in Devonport was helpful. The manager in Moonah ended up refusing to return the tiles and stick by their word. I would have accepted that i couldnt return them in the beginning if i was told the right information. No apology for the special trip i made or for the rudeness i was subjected to due to misinformation from them. In summary i believe in doing business with people that are true to their word. They are not. We will not be doing business with them again.
Very helpful
Deli
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