Heidelberg, Australia
162 Burgundy St
N/A
+61 394599848
DeliveryIn-store pick-upIn-store shopping
Although the initial offer of a FREE assessment and quote was offered when I arrived with my Dyson Stick Vacuum they assessed it as a new battery (which was very expensive) which I agreed to replace. When I came back to collect I was advised that I also need a new head as the battery wasn't the only issue. When told the price of the new head I said to him that I could have purchased a new vacuum at the Good Guys for another 60. I requested a refund on the battery as it had not even left the shop but he declined saying that he had opened it and couldn't reuse it. I ended up paying 469 for a new V7 and should never have wasted my time with this rip off merchant who was extremely shady and should have tested the vac out fully before charging me for a battery that is of no use to me now and was not the only issue. When offered a free quote/assessment I would expect that they would check everything before advising the customer. NOT HAPPY AT ALL
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Sad all these repair shops have ratings that aren't deserved (I speak from experience) - clearly attract a certain kettle of fish... Anyways brilliant experience, great old school customer service, no attempted up-sell - actively tried to make me spend less. Repair vs buy new - will be back
Family bought a great toaster here, good they have things that won't end up in landfill in a year. Solid product knowledge, good honest service, exactly as I hoped. Worth a visit - Will be back!
Great service of my old mixer, surprised these guys could get my old beauty restored. Mum was stoked. Genuine service and honest about how much I should spend rather than selling me a new machine. Kudos.
The two clowns out the front - (who i believe are the business owners) provide the worst customer service anyone could ever experience. Rude & Abnoxious. SIDE NOTE: This business is NOT an Authorised SUNBEAM Repair agent.
Poor service, sign states closed from the 25th December but they have decided to close earlier at some weird time during the day. Lady working there wasn’t too interested in helping just ignored me when she had to open the door for a delivery.
Stay away!!! I don’t know how this shop is authorised repairer.... Worst customer service I have experienced in a long time. Went to pick up my appliance only to find a second hand cover was installed. Lack of communication and poor excuses. I was also made to pay full price and wait 3 weeks for a 5 min repair. I suggest the owners of this store take a class in customer service. It would really do them well. Also do. It appreciate being lied to. Completely dissatisfied.
GOOD OLD FASHIONED SERVICE , VERY PROFESSIONAL AND VALUE FOR MONEY , THANK YOU . THE have all the accessories for NILFISK ,
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