Erina, Australia
2/241 The Entrance Rd
N/A
+61 243674553
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Strange? so many people with good reviews I don’t know why our visit was so painful. Waste of time, Went for a look, won’t go back.
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Very helpful staff, particularly Ange, good knowledge and willing to spend time to help you get what you need
Exceptional service. Our main contact was Brett, who helped us fit out the entire bathroom in about 45mins. From the first tile choice to finding solutions at critical points mid renovation, Brett was incredible at solving every issue or concern, seemingly with ease! I don't normally go in to specifics but I think this one deserves it...he single handily in the space of an hour (!!), morphed together a series of parts from various products to give us the final item we needed to stay on schedule. Saving us a delay of over 4weeks. It would have been so easy (and honestly understandable) for him to have said "I'm sorry, we just have to wait a few days to get the new item.". This extra level of care is the difference, Brett showed this quality in every step. Our interactions with other team members were also positive, Jake did a great job sourcing a replacement box of tiles in a day and was friendly to talk to. The front desk team were also very prompt in email and text replies, the phrase "we can call you back" actually means something here. They will in fact call you back promptly with status updates. This is really a top tier shop. If you really want to take the hassle out of your reno, just walk in here.
They have been amazing with their help, customer service, professionalism and flexibility. Michelle was absolutely incredible and really knows her stuff. We had so many issues to deal with and had to change things around but they accommodated our every need. Simply awesome!!
Great service and selection. Look closely there are great bargains hidden amongst the prime stuff
I found these guys to be so helpful. Having finally decided to have tiles for the kitchen splashback for our new home I drove past, on the way to another tile shop, and saw they were having a sale. From the minute I walked in to my ordering their service was brilliant. And then I got a call to say the tiles were ready to be picked up - 2 days earlier than expected. Great service. Thank you.
Staff were great. Very helpful
This is the second time we have bought our tiles from Beaumont’s at Erina. We went back as the assistant Christine was so helpful and went out of her way to please us. Once again she was of great help in choosing and taking our order. We received a call to say the tiles were ready but the dock staff wouldn’t help us load them into our car and we needed to book a delivery or bring either a Ute or trailer so they could load them from the fork lift. There were only 16 boxes so I don’t think it would be too hard to help us. My husband is 70 and I am a cancer sufferer. We told the other person we would load them ourselves. After ringing back and talking to Christine she I went out of her way once again to help us and organised help for us. I only hope that Beaumont’s realise what an asset they have in having her as a member of their staff. Beaumont’s you would have lost us if it hadn’t been for her. I can thoroughly recommend to my friends to go an see her if they want to buy tiles. Sandy King
Deli
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