Kotara, Australia
Shop/1031 Park Ave
N/A
+61279227230
Went to Optus Kotara on the 3/4 Took 45 minutes to sign up for phone,plan and nbn. Was told the phone would be connected in half hour and Blake would keep in touch about nbn. 1 week later the phone still wasn't connected and no contact from them. I went in and couldn't get any answers. I was told Blake's looking into it and would keep me up to date with what was happening. 4 days later and still nothing including no contact. I find this extremely unprofessional and am seriously considering staying with Telstra
like
Trained Staff are very helpful!
Unprofessional staff, untrained staff, worst optus I have ever been to. The manager (Rachel) should be trained or moved to a less busy optus where she can learn how to manage a store again. Extremely long waiting times not due to shortage of staff, just because most staff want to sit on their computers and do nothing.
Would have given this place 1 star if it wasn't for David, who was professional and very helpful in explaining the reason for the abrupt increase in my phone bill and alternative options for mobile plans. The initial staff (Keryn) who approached us started off by saying there is a long waiting time of 30 minutes, saying our plan probably just expired and that our problems can be solved online or by calling optus (saying that is what she always does). She made assumptions before even properly discuss our concerns. I had to insist I still wanted to have a proper discussion with a staff and only then she finally took my phone number down, heavily implying it was not worth the wait. Personally felt that was very poor customer service as a staff to quote your own personal experience as professional advice and discourage us from entering the shop when we were already there. We only waited 5 minutes before we were called and the issue was sorted out promptly by David. As a customer, it is our right to ask questions about the things we are paying for instead of our concerns being brushed off the way they initially were. Optus Kotara please do something about your customer service training! From the reviews this is clearly not the first complaint. It was a very upsetting experience!
Helpful great staff and service. Thank you
Went to Optus Kotara hoping to get a mobile postpaid plan. When I went in David immediately came over to welcome me. He was very warm and approachable. He exuded an outgoing and enthusiastic vibe which I really loved! He patiently took in my details and I was approved right on. It was a very pleasant surprise as I was not expecting to go home with a brandnew phone! But regardless if I did or did not, David gave me the most awesome customer service experience! Thank you and I hope all the staff can be like him too!
Just a basic phone outlet .nothing special equel or on a par with telstra but both much better than vodaphone from my once experience with then .give them a miss no public relation understanding .
Great customer service! Especially by Jamie! Absolute Legend!
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