Melbourne, Australia
99 William St
N/A
+61392359810
I see a lot of negative reviews but my application for a loan was very simple from beginning to end and the customer service assistant Eloise N was amazing and very welcoming the minute I stepped foot in the door and also kept me updated throughout the whole process. With the loan application, I've noticed, that it's all about having all the correct paperwork - recent bank statements, including credit card statements, salary payslips, HECS loan documention and superannuation details and if you have all that, the loan is usually fast tracked, and it's usually better face to face in a branch than doing it online where the application can linger and things can get lost in translation. So I'd recommend a sit in visit. Overall very happy with my experience :)
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Professional, efficient and staff with superior customer service from a warm and friendly all female team the day that we went in. Key finanical advice and options from the very intelligent throughly well informed Manager, who had time and professionalism to personally and carefully explain all the options for us. We opened accounts here for the best products and terms of operation, and importantly the highest secure interest rates of return available on investments in the Australian market.
Seems like eveyone comes on here to complain but not give positive feedback. I applied for and had my home loan refinanced in 5 weeks. Pleasant experience from start to finish. Thanks to Laila M. Who helped me through with my loan.
Dam! Ya call, and you get attitude. All chern and burn!! It's worse now than years ago. They are just after the buck. Yeah that's right! Get better service from Branch staff now. Wow!!!!
Cheap home loan rate but absolutely impossible to reach on the phone. Just want to change the PIN on my card but for some reason the rediATMs wont allow us! Then we tried another and the ATM said the card was not valid! You guys suck.
Applied for 8K loan, recieved conditional approval and have submitted all the required informations but it has been over two weeks and not progressing. Don over the phone keep lying and have to follow up everyday and he would ask millions of questions, information were provided over 20 email exchanges, completely waste of time. I have got another loan from Top4 bank and funds disbursed within 24 hours, lots easier and treat customer with respect unlike CUA that treat someone that begging for 8k loan. We had CUA loan before and never late when making repayment and even paid the loan earlier but we will never bank again with CUA, just waste of time. PLEASE PLEASE think twice before submitting any application online, it will be extremely difficult process!
They bait and switch new customers by offering cheap rates on their web page which they they increase after you've been accepted and they cease offering the product to new customers
Incompetent. If they are not sure they hope for the best rather than seek clarification. A terrible way to work with peoples finances. AVOID!
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