Rouse Hill, Australia
10-14 Market Lane, Rouse Hill Town Centre
N/A
+61 298940000
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Repair services
When I visited Maxx Music for the first time, I didn't know what to expect. Upon entry, I found a nice clean layout that made good sense in regards to easy browsing. The instruments and other equipment, were of good quality with competitive pricing. The staff were friendly, knowledgeable and helpful. Even when I asked about an uncommon item which they did not have in their inventory, they took the time out to research it and provide me with options that were perhaps nicer than what I had originally been after - and within the same price range too! I got the feeling that customer satisfaction was their top priority, as I was made to feel like a valued customer even though I was a first time customer who wasn't necessarily looking to make a purchase that day. However, I wound up buying a musical instrument for my daughter that she absolutely loves, and because of this spontaneous visit, I've found a new music store that I feel confident in dealing with for my own professional needs. I rarely go out of my way to give reviews like this, but in today's economy, it's more important than ever to support our brick and mortar music stores - especially the good ones (online shopping can be challenging since instruments cannot be physically inspected before purchase). So I figured I'd do my part and leave this review in order to help guide others to a place where they can shop comfortably and make purchases with confidence, knowing that they are in good hands. Thank you Maxx Music for providing the area with exceptional customer service and good quality products!
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A well presented store with friendly staff. I've been here a few times to pick up odds and ends while working on restoring a few old guitars that have tarnished by not being stored correctly while I wasn't actively playing. Pricing on some items is not competitive, but I do respect that they have to keep staff paid etc. where as I am unlikely to be making a big purchase in this space in the near future I have witnessed them giving customers personalized service, in our current climate that has been getting rare and it is good to see. I would recommend checking them out, and heck it's right in the middle of Rouse Hill Town Centre, so not really out of anyone's way in the northwest, right?
Best experience in dealing with the professional staff at this store. Subject matter knowledge of staff in store is impressive. Furthemore staffe take their time to explain and ensure customers receive the very best product suitable to their needs. Attention to detail with great customer service. Recently purchased a piano and there was a missing component from manufacturer, the team at Maxx followed up and offered a solution as soon as possible.
The best ever customer service I have received. Tim was amazing. They did not have all the books in stock so he took my whole order rang their supplier who sent the books direct to me. It took less than 24 hours for my order to come from Victoria to Sydney. So many people online could learn from your brilliant service. Thank you so much for such a prompt professional customer service experience.
Great teachers and always willing to help with my instrument queries!
Might as well put up a sign "don't bother us when we're having a chat." Condescending and rude.
Fantastic service! Went in to grab a bunch of gear and they couldn’t have been more helpful and friendly! Will definitely be a repeating customer!
Great store, polite and knowledgeable staff, quality and reliable products and always willing to help research/find the most suitable product your looking for. All of my children learn an instrument with Maxx Music and love it. We've been learning with Maxx for over 3 years now and haven't missed a beat! Highly recommend Maxx Music
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