Northbridge, Australia
309 Newcastle St
N/A
+61 893815551
DeliveryIn-store pick-upIn-store shopping
I purchased the Anya gown with the Diamonds Train through Karen Willis Holmes Perth. I absolutely loved this dress and felt like a goddess on my wedding day. It was elegant and beautifully made. I couldn't have been happier. My experience in store was excellent. The staff were so lovely and helpful, and I was made to feel special and important when I was in the store. All of the correspondence over the email has been fantastic. Responses have always been so fast a thorough and I truly appreciated how much I could rely on communication with them - most of which was post-sales (eg. assistance with important information to pass on to the dry cleaner) Thank you KWH for being one of the many positive experiences that I have had throughout the organisation of my wedding. You've been an absolute pleasure to deal with.
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Such a great experience at Karen Willis Holmes! I had obsessed over the entire collection online and when I tried on my favourites, ended up with 2 dresses to choose between that I both completely adored. Allanah was so lovely and helpful every step of the way and in the end helped me pick out my dream dress. I loved it soooo much :) Thankyou girls for everything!
I would like to thank Alanna for her amazing customer service. She made my best friend feel so special when finding her wedding dress. The only negative thing was the older lady who talked over us and made us feel uncomfortable. I would definitely recommend this for anyone who is trying to find their dream dress.
I wish there were 6 stars!! I cannot thank the entire KWH team (and especially Alanna) enough for the amazing customer service I received from you all! From the moment I called H/O enquiring about the Diamond Train that I had fallen in love with, you all bent over backwards to help me out and in the end make sure my bridal look dream was a reality! As soon as I put the sample train on I knew it was exactly what I was searching for to feel like ME! I cannot count the number of compliments I received for it. The reaction from my husband when he saw me for the first time and walked me down the aisle was priceless! With only 2 weeks to go before my wedding day, the Diamond Train was ordered in my size and Express posted so I would have it the week before my wedding. No stress, no attitude, no bridal industry nonsence! Thank you for making me feel so incredibly beautiful on our special day! I cannot recommend you all at KWH enough! Genuine rockstars!!
Such an incredible experience at this store. The store itself is stunning, and the girls are fantastic - very knowledgeable and genuine, it's obvious they absolutely love their jobs! The dresses are amazing too - really good quality and there's lots of options to cover all tastes and budgets. I would highly recommend Karen Willis Holmes Perth if you're looking for the perfect dress!
When I first started researching wedding dresses I instantly fell in love with Karen's designs and truly hoped that I would find what I was looking for from the boutique in Perth. When I walked into the shop I instantly felt at ease. I loved the style, look and feel of the gowns, especially the quality of the material. My dress was classic, yet simple and sophisticated. I ended up going for a two piece due to the fact that I liked the skirt of one of the dress's and requested that it be made for a two piece. I would highly recommend making Karen Holmes your first visit :)
Stunning dresses and really great service. They really take care of you and are great at what they do. Thanks Ash if you read this :)
When we contacted Karen Willis Holmes to book an appointment, we were advised that we had to pay 50 for an appointment. This fee is not refundable even if you attend the appointment and do not find a dress you like - you are essentially paying to enter the shop. You are welcome to attend the store for free within opening hours however if no consultant is available, you then have to book an appointment, pay the fee and return a second time. I'm not sure I agree with this practice in an age where retail continues to struggle in Perth. There are plenty of other businesses who do not charge for appointments. Given the cost of weddings, charging 50 is extremely inconsiderate to customers and I cannot in good conscious visit a shop that has this policy. In the spirit of openness and honesty, the fee is fully refundable IF you find and purchase a dress - however in my view that’s borderline extortion (an opinion based on my understanding of the non customer centric business practice). And whilst I understand that cancellations and changed appointments impact your business, my advice to you if you would like to charge a fee, is that this should only be charged if a customer misses an appointment or changes an appointment within 24 hours of the scheduled time. We were disappointed, took our business else where and my fiancé purchased a dress at Bridal by Aubrey Rose instead.
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