Gladesville, Australia
280 Victoria Rd
N/A
+61 298172173
DeliveryIn-store pick-upIn-store shopping
Went in on a Saturday morning. Very busy. Small space. Asked me if I needed help and I was attended to by a very knowledgeable person. Given space to try the instrument as well as options on range and price. No pushy sales vibe and I was comfortable to make my purchase without pressure. Put my details into their system for warranty as well. Highpy recommend.
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Nothing but praise for the guys here! Brett sold me a beautiful Cole Clark on Friday and let me take as much time as I needed to pick the perfect guitar - It’s beautiful. When I was restringing it, one of the bridge pins was stuck, Andrew restrung the guitar, removed the pin and gave me plenty of advice. Really thankful for the service!!
Great experience and one I will remember. I walked out with the guitar I have wanted for over twenty years. I had started playing in my twenties and then life got in the way until recently. I was served by Brett who is a professional muso. He listened to what my needs were and then gave me his opinion and advice, keeping in mind what my needs were. He then demonstrated on four different guitars. The last guitar was "the one" and it was instantly apparent. The look, feel and how it plays is just right. Good service is similar to bad service in that it really stands out and these guys really stand out in the best way. I couldn't be happier with the service, product and advice. They have an amazing range and I feel like a valued customer. I will also be getting an electric set up down the track and will be heading back to these guys when the time comes. Thanks Brett for helping me get the right guitar for me.
Bought an Eastman 386 electric guitar here 2 weeks ago. Very happy with it. I am not a guitar expert and the 2 guys who helped me out really did find the right guitar for me. I hate sales tactics however did not feel I was being sold to so that was just fine with me! Thanks for the great advice and taking me through all the guitars which may have worked for me.
My second purchase from the crew at Gladesville Guitar Factory and for good reason. These guys go out of there way in assisting there customers to get exactly the instrument they are looking for. Fantastic advice , and no question is silly to them. Fantastic stock levels , and this is a small family owned business. Thanks again guys ! May we be sharing business and stories for years to come ! Regards Chris
Great customer service. I ordered a guitar online two days prior to long weekend. The shop made every effort for me to have the guitar before the long weekend to ensure I could enjoy my new purchase. The guitar arrived fully tuned and ready to play. The product is of good quality and I am loving playing. If you are looking for a a guitar or guitar accessories I recommend this shop. They know all about guitars.
Picked up a Cole Clark Fat Lady today. Was really happy with the service and the staff member named Brett who helped me was great. Very friendly atmosphere, non pushy and accommodating. Will be back for sure.
Fantastic store, amazing customer service from everyone! Very knowledgeable with guitars and parts. I'd highly recommend to anyone looking to purchase guitars.
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