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CQ Flooring Melbourne

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Docklands, Australia

cqflooring.com.au
Wood and laminate flooring supplier· Flooring contractor· Flooring store

CQ Flooring Melbourne Reviews | Rating 3.9 out of 5 stars (8 reviews)

CQ Flooring Melbourne is located in Docklands, Australia on 56 River Esplanade. CQ Flooring Melbourne is rated 3.9 out of 5 in the category wood and laminate flooring supplier in Australia.

Address

56 River Esplanade

Phone

+61 383623457

Service options

DeliveryIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible seating

Open hours

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Glow Bert

We could not be happier with CQ Flooring Docklands,they installed our spotted gum boards on time as we had to move into our new apartment the very day after Installation. Our floor plan has a very tricky layout so required lots of cutting of boards and planning,they were done with class, Great job Allen and the crew.

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Farhad Faryad

Very Happy with the end result and time frame, would highly recommend

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Yablette

Terrific to terrible, immediately following my upfront payment. Additional payments demanded and two days after I had paid, on Christmas Day, I was still being called and texted. It is three months and two contractors later and my floor is still not finished. Gaps not filled, holes in walls, damage to my front door. Glue everywhere, wardrobe doors taken off hinges and not replaced, sliding door runners removed and not replaced. “Hard as nails” used in place of silicone for a wet area gap. Poorly fitted trim that has gaps, mismatched trim in colour, which was purchased from Bunnings - I have the end pieces with the barcodes. So much for a quality installation and quantity materials. Keys not returned from second contractor for 2 months despite numerous requests for them to return to complete the job and return my keys. Invoice not provided - despite four formal requests. Went to Carpet Court in Richmond to talk about replacing the damaged and improperly installed trim. They called the wholesale supplier and had some put aside and discusses how easy it is to do myself. They received no money for this transaction, they just care about their industry. My biggest regret is not going to them to begin with.

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Rie Ensomo

Worst customer service experience ever. Very communicative when getting your business. Once you have paid upfront, completely ignores you. Missed communicated target completion date and never even informed me. Found out on the day when we were supposed to move in. Had to reorganize movers, furniture deliveries and our temp accomodation. I Complained about this and no reponse at all. After delayed completion, found my heating ducts filled with debris from their tile removal, left holes on my wall too, gaps not filled, house keys not returned to me. Complained, no reponse at all. 3 formal complaints and 3 weeks later still no comms from CQ Flooring. Finally got a call.... to ask for final 10% payment... wow! Amazing! Had to inform them that I have raised my complaints to ACCC and Consumer Affairs Victoria before getting any response. This is not how a business should treat paying customers. Worst. Ryan #8453, Job261

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Justin S

Sam and his team helped us select the type of flooring and timber that complemented our apartment well. He explained the different options and gave us a quote. We went with Jarrah wood engineered floorboards. Our old carpet was removed, the concrete was levelled and new floorboards put in on schedule with the tradesmen staying late to finish the job. We are happy with the reasonable price, responsive service and beautiful result as can be seen below.

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Colm Foley

Went into Docklands store to look at flooring options for apartment. Sales assistant was relatively new, so passed on details for a quote for 2 options. Waited a few days and having heard nothing, called to follow-up. Was assured that they would be in touch, but no email or call a week later. Waste of time

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Helen Rochecouste

A big shout out to Sam and the team at CQ Flooring Docklands for an excellent job installing our laminated timber floor. Sam assisted us to select the perfect floorboards for our apartment that fitted in with all the body Corporate requirements of our building. Before installation floors were carefully removed and disposed of. During installation, the installer and manager (Allan) kept us informed of the process every step of the way. We are so happy with the end result. We love looking at our floor and walking on its inviting surface everyday!

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Henry Nguyen

If you can, please book in with Kia for your next job. He's very friendly and professional. He put his heart into his job and did it with due care. Thanks to him my apartment looks so much better now. I couldn't give 5 stars because the sales team did not explain everything to me before I signed the contract, and asked me to paid more than 1/3 of the quote after the job had just started. After all, I'm happy with Kia's job so 5 stars for him and 3 stars for the sales team.

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