Collingwood, Australia
53 Hoddle St
N/A
+61392889000
I don’t recommend getting your car serviced here. They called me and read out a long list of repairs needed on my car and the exorbitant prices, but wouldn’t put that list in writing when I asked. Later I called back to book in some of those repairs and they told me they had no record of that issue with my car, and had very odd explanations for why there was no record of it. I got a second opinion from a local mechanic who said several of those recommended repairs - including entirely replacing parts - were completely unnecessary, and others could be done for a tiny fraction of the price Honda quoted me. Since COVID their sales techniques have gotten way pushier, with frequent phone calls & emails telling me I’m “overdue” for insanely expensive services that I am not yet due for. I don’t trust that I got an honest opinion and I won’t be coming back.
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The guys at Yarra Honda were so wonderful! They made everything really easy and simple for me. Dane was so helpful with all my questions and concerns and Jamie in and the team helped me with my financing which was super easy. Thanks so much for all your help! Love my new car!!
Very very cooperative staff & friendly Jamie & Brian.. Our journey with Honda CR-V started with all smooth going process & paperwork.. All made possible by Jamie who took extra effort to make our purchase possible & very very cooperative and helpful Brian... You guys are gems A big thank you
I used to service my car at Westside Honda, because unavailability of appointment, I had to come to Yarra Honda, now I regret coming all the way 35-40kms for service. - Customer Service offered me free Uber service to drop me in CBD, but on total bill there was hidden extra fee 35 when compared with Honda Tailored Servicing. When I asked them, why they said we flush your engine for better performance - They haven’t even clean the front and back glass, no vacuum cleaning was done. I couldn’t complain on the day I got my car as I went to collect my car almost at 5.40pm, which is closing time. Got photos to share with time stamp and date. I now regret going to Yarra Honda. And will Never go to new Dealer for service, they know you will never come back. So they just don’t care you. Definitely gonna share this review with Honda Australia, so that Yarra Honda service manager can take extra care of their customers.
Very impressed with the professionalism and service. Alex and Vanessa went out of their way to ensure a smooth delivery of my new Honda Jazz. They kept me up to date with information and even went the extra mile on the day of pickup. I highly recommend the whole team at Yarra Honda.
Simply loved the customer service these guys gave us! Dane Cuthbert, was amazing and got me exactly what i had in mind. gave us a very warm welcome and he knew every little detail about the car we were looking at! his attention to detail was really good. even his service after the sale was made is topnotch. He went out of his way to get our spare keys before we even request. and not to forget Jay Garcia, who arranged our finance was very co-operative and got all the documents sorted so quickly and efficiently. Keep up the good work guys! couldn't have asked for more!
A great experience dealing with Yarra Honda, and Mark N in particular. All in all it was an easy, quick & professional transaction and Mark's communication throughout the process was superb. Highly recommended.
My partner and I decided we needed a new car ( used). I have driving Honda for the past 20 years so that was going to be our first choice. I phoned Honda Customer Service and they put me through to Yarra Honda. The person who answered my call was Dane Cuthbert. We found Dane to be very friendly and not pushy at all. He gave us all the information we needed to make a decision virtually on the spot. It was very easy decision to make, thanks to Dane. Thank you Dane we have been very happy with our purchase. Regards Nina and Gian
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