Woolloongabba, Australia
779 Stanley St
N/A
+61733924640
Got a checkpoint alr 5, best debt I've ever acquired. Connor helped me out heaps absolute legend. Beautiful store, beautiful people and beautiful bikes.
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Unfortunately came across a very rude young guy: - stated that I had damaged my 1-week-old saddle by leaning it against a tree. If he had looked closely, he would have seen significant wear on the top and front, as well as the side; - declined to honour the 30 day return on the saddle because I had 'deliberately' damaged the saddle; - declined to look at my account, which would have clearly stated that I attended the store 4 days ago and asked if this damage had been seen before with this type of saddle. He would have also seen the note in there that I was offered a refund, but chose an exchange (and was checking to see if any were in stock, as I was advised to keep doing); - laughed when I said I would happily follow up with ACCC and the saddle manufacturer (Bontrager/Trek); - came very close to me until I reminded him about social distancing. 19 Feb 2021: I received a notification that Trek Woolloongabba had responded via Google maps; however, I cannot see a reply (assuming that you included personal info, which Google will remove). You're welcome to call me Trek, given that I have already been in discussion with you about this, but please remember to talk to me with respect.
I'm surprised these people actually sell bikes. Walked in looking for a mountain bike. Salesperson just poorly answered my questions. No enthusiasm or trying to sell me anything. Hardly any mountain bikes on display, nothing in my size to try. Walked out the store not 1 step closer to buying a bike.
I got my bike in the car, drove to this place and when I arrived I was told it would take one week before they could service my bicycle. I said I was happy to wait, then I was told we don't have the space to store your bike here so you need to bring it home and then bring it back again. I thought that was a bit so so. Anyways they lost me as customer as I think this is just bad service.
A great shop.. Very helpful staff and lots of stock availible.. Parking is located at the rear.
Service was great. Shop well lit and laid out. I love my bike, good value and aesthetics. I've almost made it up my mini mountain which I couldn't do on other bikes. Will definitely shop there again!
Incredibly friendly and helpful staff. They made our buying experience very easy and pleasant. I highly recommend to buy a Trek bike in this store. Special thanks to Connor and Lee :)
Very dissapointing experience. Brought my bike in with a broken chain and was told it was irreparable and that I would have to buy a new chain from them. Left to planet cycles across the road to get a second opinion and they quickly and cheaply repaired my chain. Been over a year now and the repaired chain is still going strong!
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