Winnellie, Australia
14 Raphael Rd
N/A
+61 889473279
Called to arrange for the glass in an A&L window to be replaced. Asked for a quote and was told by the person I spoke with the the accounts department handles that side of things. Didn't expect the job to be too expensive for a 400mm x 600mm pane. The job was done and then I was sent an invoice 3 days later for 400 which was a total shock. What really annoyed me was the way I was spoken to when I called to ask about this and was told that I got a good rate as it was. The funny thing is that I was charged for clean up and disposal of the broken glass when I did the clean up and disposal of the broken glass (yes, they charged me for the work that I did). I guess there is a valuable lesson learned here. You know what they say; word gets around.
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Easy Glass do not follow through with their quotations and there is no discount in price when they're unable to provide the service that they have quoted. I was quoted in person for the replacement of a glass panel and side aluminium strips to be repaired - they replaced the glass perfectly, however, they did not attach the strips and took them from the property. The woman with a Canadian accent was not considerate when I contacted her via phone to enquire about the whereabouts of the strips. There was no offer of a discount and the woman stated that they do not do aluminium - despite stating the opposite on their website and verbally via quote. The workers who quoted and repaired were very friendly and helpful - it's a shame the customer service do not have the same consideration. I was not provided with the service that I was initially offered - take caution with this provider.
Friendly but so unhappy with the outcome. It was a series of mistakes after mistakes after mistakes and in the end it was not at all what I had hoped for, they justified their mistake by saying it was the only thing available, complete BS because I had 2 other business tell me otherwise. They offered to fix it but it would most likely be at my own cost and didn’t even offer a discount. And it turns out the parts they used were substandard didn’t last 4 months. I’ve spent more money than I should fixing their mistakes but I would rather give it to some one else.
Ray did an amazing job.. Came on time... Was friendly.. Cleaned up afterwards and made sure it was a job well done.. Oh and it was price worthy.. Thank you easy glass
Always a genuine welcoming smile...That makes a difference. Wishing all staff a Merry Christmas and a Happy Healthy ..prosperous New Year.
After being messed around by the competition, Mary and her team looked after me with same day service! Can't recommend highly enough
Thank you to Mary and her fabulous and professional-friendly team, if you need any glazier works done, give them a call you won't be disappointed.
On Sunday I had a break in at my property in Gunn, thank goodness for the yellow pages because when I googled you guys didn’t come up but another company recommended you. Ricki your professionalism over the phone was calming and responsive, thanks for your help and doing a great job.
Deli
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