Wanneroo, Australia
1387 Wanneroo Rd
N/A
+61894085659
Just because I drove past there doesn't mean anything so go away
like
Unconscionable, soulless, money-hungry management and cold reception staff who couldn't give less about you as a person. I've had phone contracts and rental agreements are more flexible than this lot. Give this one a skip.
Amazing gym. The instructors are fantastic. Only good experiences with this gym!!
I have been trying to leave Surge Wanneroo since April 2019 as my contract finished then and I was no longer fit to attend the gym, but they continued to charge me for 4 months. I visited the gym and spoke to them on numerous occasions about cancelling my membership and even signed a cancellation form, but that did not make a difference. I had to visit my bank, close my account and demand to be reimbursed for the extra money I was out. The owner promised that I would be reimbursed and I still have not been to this day. I would not recommend this gym as I find the communication between staff members is insufficient and it takes advantage of it's members.
Just love this gym. It really is an engaging gym within the community.
Excellent facilities and positive environment to achieve your fitness goals.
Experienced, well trained staff and state of the art equipment. New upgrades in the strength training section coming soon (in time for Christmas) with the added bonus of an altitude training area. Classes run daily from early in the morning untill evening. Added bonus is the creche for the little ones. Thanks Surge Fitness Wanneroo, you guys are awesome.
Stars are only for the extremely nice and helpful people at reception desk, the lost stars are for the person who calls customers about membership cancellation. Do not ask me 3-4 times WHY I’m cancelling my membership and when I give you an answer you say “but WHY?” Excuse me!? None of your business, I felt so invaded and vulnerable! Until I realised who I was talking to (haha). If I want to be released from my 12 month locked in contract and do not want to tell you why or simply because I really don’t want to go to the gym anymore, DO NOT continue to say ‘BUT WHY’ ffs. (Even after offering options for me to stay, respect my first, second and third repeated answer!!) After my 12 month CONTRACT is up, it should just be cancelled, especially when I call and ask!!! Love the sneaky 1 month payments you take after the 12 months that’s a scam and a half, so you should maybe let you customers know it’s actually a 13 month contract !!!? Cheers -
Deli
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