Torquay, Australia
20 Pearl St
N/A
+61 352616661
On-site services not available
The wife & I used the surfcoast rentals for the first time staying at the Wyndham resort in Torquay. We really like it & the ease of booking & staying here was great. The price was also cheaper than the resort. Great use of facilities in the resort, & it was close to CBD of Torquay. We would most definitely stay here again. Only thing we didn't like was the step into the spa, it's a long one, hard to get in & out for people.
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Well, where do I start? The rooms they offer at the Beach Front Resort are far from luxury. When we arrived, we called the office immediately requesting a different room, however they were fully booked out (they did offer to send out a cleaner to fix up the toilet, but it was 4pm on new years eve). The room did not look or feel clean and it smelt very stale, so we opened the balcony sliding door, only to find the fly wire sliding door was off the rails. Furthermore, the curtains were dirty and had mold on them! Not surprising, the bathroom had mold all in the shower area and the toilet had NOT been cleaned (which was the main reason I called to request a new room). The bed was uncomfortable, the pillows were lumpy and as old as the hills. No complementary water or anything. We received 2 small bath towels for 2 nights and 2 small tubes of body wash. Our swipe card to get around the 'resort' was not working. The photos looked amazing, but it was honestly an atrocity and I would not recommend staying at this particular place.
Only a one hour window to pick up keys. Should use keysafe on property instead. Property was suitable
Booking process easy, Staff friendly & helpful. Room warm spacious, Location Great, some facilities dated, would definitely go back.
We stayed at this great property for almost 3 weeks and it was fantastic. Perfectly situated on Bell St, with lots of restaurant options at your doorstep. Only a short walk to the esplanade and Torquay surf beach. We were a family of 5 and the house has everything you need for a great family stay. Surfcoast Holiday Rentals were so easy to deal with, they had the keys ready on arrival and were super helpful in getting a house for us at short notice. Would absolutely use them again to organise a stay along the Surfcoast and Torquay.
Townhouse was dirty on arrival and I spent the first 1/2 hour of my holiday cleaning the kitchen sink , the fridge and washing sticky benches down. The BBQ was grotty and had a drip tray full of rancid fat and old chop bones. The biggest joke was when I complained and cleaner came to clean the BBQ he still left the full drip tray there! I also paid 175.00 for linen hire (4 beds) and the beds weren’t made up and still had dirty doona covers on from last occupant. On complaint I was informed they don’t make up the beds in peak time as the cleaners don’t have time! What a complete Rip Off.! I have now sent 2 emails in the past week asking for my cleaning fee back but as expected there has been no response. In a follow up to my review I have now received a email from the manager of Surf Coast Rentals apologising and offering a refund of the cleaning fees.
Wonderful staff, thorough, beautiful accommodation, nothing was too much trouble. Will book again.
I have very bad history for renting this year, although been renting for the past years but this time was horrible 1day night we discovered that the balcony lock wasn't working, we called next day early time and informed about this problem, they came back that the landlord mentioned that it was in a good condition; they wants to charge us but after negotiating they didn't Yesterday after been 2 days away they came back that the DVD player was damaged; I explained that we didn't used as we're using our HDM able to watch Disney and Netflix account; I discovered that they deducted 165.00 without permission They were kind agent before that time Please be aware for dealing with in the future
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