Sydney, Australia
Level 10/20 Martin Pl
N/A
+61289737475
Convenient location in the CBD, quick and painless tax filing. Will be filing through City Tax again next year.
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Summary: Waited 30 mins for a 165 individual tax refund with shares for unprofessional accountant. Waited 30 mins for a scheduled meeting. Didn't acknowledge me waiting at all. I had a capital gains tax and income/dividend report generated by sharesight. For the dividends/trust income section, she entered 'Sharesight' as the trust that provided the distributions. Not the individual trusts or the related shares. Just sharesight, the software that helps keep track of your shares. She provided no useful tax information that you can't simply read up on and have tools like sharesight can provide. Wouldn't recommend at all. During the 30 mins of her looking at the reports and tax deductions. Attached invoice as proof of using their service.
I made an appointment recently and wanted to find out more about who I would be speaking to as I'd had a lovely accountant previously who'd retired and wanted to find someone equally as professional. I called once and the phone rang out, I called again and the receptionist told me I would be called back. After not being called back I followed up with an email as I did not want to leave anyone in the lurch and my appointment was quickly approaching. After not hearing back from the email I called again and was treated in a condescending manner. I asked what the accountants name was as this was for some reason not listed in the appointment and was told "Elina". I asked what her last name was as I wanted to check if she was a CA or CPA as is reasonable and recommended, and was effectively told that I wouldn't be given this very basic information. I then asked for my appointment to be cancelled and again, this was not actioned. I'm not sure what inspired such an unresponsive and cagey response, but regardless, it was an unnecessarily poor customer experience.
Outstanding service! My first time engaging City Tax Accountants, and Elina was very helpful walking me through the process over the phone, and I would not have gotten a better result myself. Very professional, prompt and efficient. Highly recommended.
Incompetent and Unprofessional! If I could give zero stars I would. Don't fall into the trap and believe the 5 star reviews, we did and now we are paying the price! Elina simply wants your money!! Once the ATO contacts you about a tax return that she submitted, she does not respond to calls and emails. My email was sent 9 days ago! Once you pay her she doesn't care. My wife and I submitted a very standard tax return with Elina, her incompetence caused us problems and payments to the ATO. Avoid at all costs! ZERO STARS!
First time doing business with City Tax Accountants and I have to say I highly recommend accountants Elina. Not only she gives good advices, she also looks into details for my previous tax return and made it right. I will definitely continue business with her and her agency and recommend others.
Great professional team. I highly recommend their services for all your taxation needs.
Elina was great - super professional, concise, and really helped me understand the process along the way. I've never had much hope for finding "my agent" but I have now. Huge thank you Elina!
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