Kunda Park, Australia
9 Pike St
N/A
+61 753763200
I highly recommend Steel-line Garage Doors, the product and service they provide is top of the line. The motor is easy to operate and adjust by user if required. I ordered two motorised roller doors from them.
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The job was quoted and completed efficiently and on time. Can't get much better than that.
Although I'm happy generally with your products, i feel that room can be made for improvement in handling area. I have had a couple of roller doors which had a dent after the instalation. I'm happy the doors had been replaced however it's still a loss time and money for me coz i still have to come back and replaced it. Hence i can only give 4 stars
Worst costumer service I've ever experienced. Matt was rude, not helpful and very unpleasant do deal with. Only went through the quoting process and this definately set the pace for the future : we will never ever give one single dollar to this business. Save yourself a pain in the *** and give your business to another guy. After reading the previous review on the 20k job here on Google, I "understand" why Matt did not bother about our 800 door.
I cannot think of a worse company for customer service. Their after sales service is non-existent. If you looking for a garage door company - give these guys a wide berth - should never have used them.
Absolute rubbish service, I tried to get them to install five doors for me, after the initial quote they wouldn't return calls, and I continually got the run around. If they do this with a 20k customer, don't even think of using them. Matt was supposed to be the rep, so definitely avoid him if you have to use them!
Poor quality door. Poor service. Had the door replaced 3 times - no improvement. The best they can offer is very disappointing. If I had known the door was going to look so cheap and would have such bad oil-canning effect, I would have asked my builder if there was a more premium supplier and would have happily paid more - it's such a big part of the appearance of my house. The door runs very noisily as well. No service - At the time of building, I asked for another remote - I actually spoke to the business manager. I said I was happy to pay for it and he agreed to send one with the last replacement door, but nothing happened. You have to keep following up with these guys because they do not service requests efficiently at all. Absolutely no communication was ever initiated by them. I had to call or visit their office to keep things moving along. When I originally called in to select my door style and colour, I felt like they were not interested in assisting me. Just gave me brochures and sent me away. I do not recommend this brand at all.
Dropped in Steel-line garage doors at kunda Park this morning as a hinge broke on my door over the weekend. Greeted by a young lady in the office, who promptly had a new hinge in my hand with in minutes and honoured the warranty with no charge.... Great service... Sorry did not get her name, but thanks anyway
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