Burleigh Heads, Australia
26 Junction Rd
N/A
+61 1300799932
Delivery
Wheelchair-accessible car park
Assembly service
Great service until money is paid. Then no follow up, do not uphold warranty, extremely rude customer service. Happy to take money then I quote "we have bigger jobs" and I am left with a faulty kitchen.
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If I could give this company negative 5 stars I would. Disgusting customer service. They come out to measure up for a quote on a whole new kitchen and say they will have the quote to me in 3-4 days. After patiently waiting for over a week with no contact I call them to find out what's happening only to be informed that they are too busy with bigger jobs and can't quote on my kitchen at all. Would have been nice to be told this a week ago so I could find a company that actually cares about potential customers. If they go bust I'll sure know why. Give this company a wide berth and find one who can actually be bothered.
Terrible customer service. A gentleman from the company came out to measure up for a quote and said he would send through the quote in just a few day. Almost a month later I sent him a text message for an update. He promised he would get back to me with a quote in a few days but again he never reached back.
I had a kitchen completed by the team at pinnacle and am very happy with the result , the guys had some great design ideas and worked in with all the other trades , will use again on the next one.
Accomodating, professional, quick to respond and efficient. Great team to work with.
Pinnacle Kitchens has done a great job on our new kitchen. I would highly recommend this company. I was impressed with Merv's knowledge, attention to detail and the simple fact he called back plus turned up when he said he would. The 3D render design made it some much easier for my wife and I to picture the end result without getting divorced. Was even impressed with the installation guys, they did a great job with no fuss and accommodated all our needs and questions. Thanks again to The Pinnacle Kitchen Company for our new kitchen. We will be recommending you to all our friends.
An outstanding experience from start to finish. Everyone I dealt with from the initial design process to the installation were extremely knowledgeable and helpful. I would like to give special mention to Josh (the owner) for making sure every thing was perfect and in the process exceeded all my expectations. I have no hesitation in giving Pinnacle Kitchens 5 stars and would not consider going anywhere else in the future. You have a very, very, very happy customer, Thank you.
I couldn't believe the high level of customer service and such personal approach to kitchen, bathroom and wardrobe design. Josh took the time to show me all the features and benefits of all the aspects of my renovation along with keeping me up to date with progress of my job as with all full custom works with multiple areas in my home it went much smoother then i imagined. They coordinated everything and everyone. If your building to a standard and not to budget like so many company's do Pinnacle Kitchen Company is 100% worth a visit.
Deli
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