Perth, Australia
55 St Georges Terrace
N/A
+61 61132331
Wheelchair-accessible entrance
going to find a new fund, you can't get anyone on the phone ,absolutely the worst service I've ever encountered, pathetic. 0 stars from me. one letter change in the word bank would describe the perfectly.
like
Would be fantastic if they actually cover something,!!! I was paying over 1200 a year and everytime i tried to claim it wasnt covered... seems NOTHING was covered...well as a male, they covered me for pregnancy... go figure... but the stuff that was actually useful was never covered... insurance with Medibank is just dead money and a total scam. Only when i advised to cancel my policy did they then offer me 250 to try and sweeten the deal. Good riddance
Been with Medibank for a decade, update the policy , call to make sure they cover a surgery where they confirm it's covered. Two days before the surgery I get a call saying they don't cover the surgery because we haven't held the policy for a year. So now there isn't enough time to get preexisting condition forms signed...easy decision to change insurers. Well I eat my words because Medibank came through in the end.
This is a really convenient location to speak to Medibank. The people are friendly and service is fast. You are treated individually and personally by customer representatives that really know and care about giving you the best service. Often big companies are a little faceless and this location shows otherwise.
Really great service and very helpful mis Sian is very good staff. She is very good attitude and good nature and lovely talk to me. Overall great service. One's again thank you so much Mis Sian Perth medibank.
Prompt and helpful service. Had questions about historical payments and policy changes answered and clarified.
Not impressed. My 93 year old mother here since 1987. On retirement visa from U.K. and no Medicare. She has paid exorbitant top level fees all this time, is now very fragile with dementia. Doctors want to admit public or private hospital. Booking clerk from Hollywood Hospital called Medibank today about what Medibank will cover for her . Medibank simply told Booking Clerk she had not paid her latest instalment of Medibank (she lost cards) - it was paid Friday last week! Seems to me based on what I was told Medibank has an incompetent system, and has no interest in her welfare only money, certainly not in a 93 yo who can barely walk, and is likely to die very soon.
Customer service in store fantastic but when you need to contact someone by phone you are put on hold for at least 15 mins. Who can afford to be placed on hold when you are on a mobile? Maybe you should include a service where the customer can leave their contact number and medibank private can call you back. Other service providers offer this service for their valued!!!!! Customers.
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