Noosaville, Australia
4/235 Gympie Terrace
N/A
+61 754744447
Very professional customer service and the accommodation was excellent. Looking forward to booking with them again!
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Booked an apartment on AirBNB with Laguna Holidays and on day of arrival received a vague message that simply said "The Owner is doing maintenance in this property." I called and was told by an extremely rude lady that the owner had arrived in the morning and so my booking was cancelled and it was my problem. I asked her to cancel my booking on AirBNB and she said she didn't know how and I would have to do it. I explained I couldn't because it would cost me 200 in service charges. The lady said she would have to call someone and hung up on me. It's now been 3 days and they still have not refunded my 800.
Laguna real estate were extremely unprofessional in our dealings after booking through stayz. For the expense of the villa for a week there were a number of issues including lack of cleaning supplies, plumbing issues, Lack of assistance dealing with significant excess rubbish left at the villa to name a few. On attempts to raise concerns with laguna both during our stay and after via email we were met with abrupt replies or ignored. Very unprofessional behaviour all round. I would not book through them again nor recommend anyone use them to book a holiday rental.
Deli
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