Barangaroo, Australia
100 Barangaroo Ave
N/A
+61 288646800
Wheelchair-accessible entrance
It appears Mercer is using COVID as an excuse not to respond in a timely manner and or when you finally receive a response via email it's so generic it's used to brush you off making you repeat the question over and over again in separate emails. Mercer is receiving compulsory superannuation contributions and is well funded and has no excuse to continue to provide poor customer service as well disrespect their customers. Best to complain to AFCA and switch to an industry fund if this private fund continues to provide lip service as they currently appear to care for profits than members genuine request for assistance. Most probably ignore this message as I'm just another number
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Poor customer care program. It is difficult to speak to any customer service consultants.
On hold for an hour then auto directed to survey. And this is my second attempt. First attempt was exactly hour and 17 minutes wait ,was directed to survey autoautomatically too. Hopeless. Left my number to return my call as it says I will still be in queue. No answer.
Online contact form is broken (i.e. not sending). Currently 60mins on hold due to "unusual wait times". 1 star due to this customer service.
After transferring my super to a low cost super provider and closing my Mercer account, my employer unexpectedly paid one last super contribution to Mercer. Mercer then created a new account and says I will be charged 135 to transfer the small balance that now exists. This is excessive, poor form Mercer. Law changes cannot come soon enough to prevent these cash grabs.
good
Deli
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