Malvern East, Australia
B157/1341 Dandenong Rd
N/A
+61 134135
Got 3 pairs of glasses from here. 5 star customer service and quality of glasses. thanks so much, Alannah, Mitch and Mal. Will definitely come back again.
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I had to visit this office three months back for a refund. The representatives had no idea about visa legislations and how health insurance works. They had to continously consult their manager who had no idea and gave poor advice. A simple proccess ended being a headache that lasted three months. I would strongly advice to get the staff trained on Visa legislation. To be precise someone who sells health insure should know what a bridging visa is and how its works.
All Health insurances, general insurances in the market are similar, these are much competition in price and customer service. Anika from Chadstone Bupa is a great customer service representative, i have been Medibank, ahm, hbf to get insurance quotes, but Anika from Chadstone Bupa is the best! She is not only nice and friendly, but also explained all insurance policy details patiently. Even Bupa’s price is higher than others, just because of lovely Anika I purchased a Hospital Cover on the spot, and after I joined Bupa, Anika also mentioned the Bupa member’s discount so I transferred my pet and car insurance to Bupa as well. I run a small business with 10 employees, from HR and business owner point of view, I would more than happy to hire a staff like Anika. Thumbs up to Anika!
I visited the store immediately since the store re-open after COVID in NOV. The young lady Vivien came to welcome me so friendly, even I can't see her whole face covered by the mask, but I can see her smiling eyes and greeted me with warm tone, and asked me the COVID safety questions which again reassure the safety of everyone - I really liked it. I can see there was only few staff working, but she asked me whether I was in hurry and what are my enquires, because I have to lots of claims and also want to make change of my policy, I have to wait to be served - so she always kept me informed with the waiting time while she was still guiding more customers coming to the door. You have got the right people who cares the customers.
Straightforward claims process. They also give you special offers if you call and ask for them.
I just want to say that every time I come into this store , the reimbursements are efficient and no obstacles are created. The staff are delightful with rapid and polite customer service. There is no waiting around. A very professional enterprise and a delight to deal with. I also want to say that staff member Ying is an absolute delight and gentleman.
I was the only customer and been waiting for more than 10 minutes because staff were chatting. Worst store leader Vivien, terrible customer service and English.
Kitty provided me very professional customer service today. It is a very smooth process to claim my dad’s GP expense. Highly recommend BUPA members and potential members to come BUPA Chadstone.
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