Epping, Australia
560-650 High St
N/A
+61392198900
If i can get no stars that would be good! This store does not deserve any stars whats so ever! Customer service is appalling and dont even get me started on the management!they really need to go back to train their customer service knowledge to understand how to treat a customer with respect after all customers pays their wages. Never again i will step foot in this store. They absolutely did not care about my money spent there and did not even bother to make me feel comfortable to spent my money.i have taken my money to another store who had the time to sit and discussed my needs and purchase.
like
The factory outlet is not at all like a normal Harvey Norman. The store is quite small and stocks mostly kitchen items, stoves, ovens, range hoods, fridges, dish washers, etc. Washing machines and clothes dryers as well. Few other small household appliances, coffee machines, toasters, vacumns, radios etc etc. Mostly end of line or ex display stock.. I found the shop quite dark and dingy, better lighting could really improve this. Prices can be a little cheaper, and in some cases incredibly cheaper. I saw one high end griller for 3995 marked down to 995. The staff member I dealt with was really knowledgeable and was up-to-date with most of the products in his area. It worth popping in here especially for kitchen whitegoods as you can save quite a bit if you don't mind end of line products.
Got good deal in chiq refrigerator and sharp washing machine. Prices are lower than any electronic store. Micheal was very helpful and friendly. Thanks Micheal.
Limited range but could had a few good bargains. The place could use a bit of cheering up. Staff were sufficiently helpful. OK overall.
Some good prices for a good variety of products with a friendly service. Y
Honestly, the only time I loved visiting, was when the manager was there. The other staff, just do not seem keen in serving you, unless you look like you want to buy something. They also chat bon stop to each other, ignore you and then you have to go and ask for assistance. I would only go when I want to buy something, but will make sure I'm served by the manager, because he treats me like I can afford to buy things. Next time, I will wear a lot of fancy clothes and jewellery, to see if it makes a difference in getting the others to serve me!
I purchased a french door fridge from Max and what a fabulous experience. Max was so professional and assisted us as soon as we walked in. His knowledge was so helpful! Definitely would not hesitate to purchase from Max and Harvey Norman, Epping in the future. Thankyou again, Natalie & Mitchell.
WORST CUSTOMER EXPERIENCE! NEVER HAVE I EVER EXPERIENCED SUCH DISCRIMINATION! DO NOT INVEST YOUR MONEY IN THIS STORE
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