Glenview, Australia
Evergreen Dr
N/A
+61408347054
Thank you so much for your phone advice this morning, when we discovered we had no house water as the water pump wasn't working. I really appreciated your call back as well to check the outcome and to give further advice to work out the problem was actually the EcoCycle pump tripping the pump safety switch - and the water pump and safety switch are actually both ok if the EcoCycle pump is turned off. So now we know very quickly what needs to be fixed great customer service and expert advice
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Looking for great service, reasonable prices and good equipment, The Pump Doctor (Nick) is the bloke to see. Highly recommend Nick and his business.
We would give 5000 stars if we could. Ignore the crazy lady's 1 star. We have had countless plumbers and pump people around and TRUST US this man knows his stuff. Identified and fixed issues we'd had for years straight away, even issues that we had been told were just part of the pump. Do yourself abfavour and make Nick your go to pump guy :)
Called Nick yesterday as a water pump under my house was broken. He booked me in for 8 30am today and replaced it. Lovely young man who really knows his stuff. I am in Real Estate and I will certainly be using him again. Also I found the price was great. Thanks Again Nick
This very dry season on acreage has been driving us completely mad. Nick dropped out today and not only fixed our pump problem and got it working again, but offered us some very wise advice which was invaluable....I would recommend him one hundred percent. Thanks Nick :)
Fast efficient service from a guy who knows what he's doing, came to look at our noisy pool pump on a thursday and took it away, fixed it and had it back here up and running the next morning. On top of this gave some great tips on how to look after the pump in the future, would not hesitate to recommend.
Prompt service knew his stuff
We got the pump doctor out to inspect our pool pump as it had began leaking a tiny bit from inside the port valve. Whilst I truly appreciate the prompt service, I was very disappointed when Nick walked up to the pump, turned the valve the whole way around back to where it was which made the port valve leak WAY more than it was in the first place. He then told me that he “doesn’t even know what brand it is” and “I’ll provide you with a quote to replace it with something more suitable” and was uninterested in a potential fix or at least bringing out any tools to even examine the filter for a possible cause. We paid the call out fee, and he left. Upset and confused about what to do as we were told we were up for a hefty bill to replace the filter, as a last ditch effort I decided to take a photo of the filter and send to an online pool supply company who immediately told us the model of the pump and we were able to locate a part (spider valve) for 20 and fixed the pump ourselves. I’m not disappointed the part was so cheap, I’m disappointed that Nick was completely uninterested to examine the pump (which is what we felt we paid the call out fee for?) to see what was actually wrong and would prefer to provide a quotation to replace the filter in the first instance.
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