Canberra, Australia
4/222 City Walk
N/A
+61 262573633
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Thank you for the fittingly elegant floral arrangement for the memorial service this morning. It was much appreciated. We had some idea of what we were looking for, but were guided well by the lady looking after the shop on Thursday afternoon. Prices are reasonable too and their service was efficient and professional.
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Ordered the Verve flowers with 12 for extra flowers. They were amazing and I'm very happy. Had to order on phone to get pickup as the website does delivery only.
Reaching out from the United States to Canberra, I was so happy to receive very personal attention from Esther who helped me select my floral gift, and then, timely delivered a beautiful arrangement of fresh flowers to the delight of my friends. Thank you, Esther and family.
After three orders with the most recent being before Christmas they always a high quality product but customer service (particularly on the phone) is poor. Would recommend purchasing online
I went yesterday for a flower arrangement and I asked for all closed Lilies flowers except only one flower (please note that the online don't tell you how many stems for the lilies) . Two nice ladies were in the shop. while the first lady was arranging the flowers asked me, "if i'm happy with the arrangement?" (halfway through the prep processes), i replied back that i wanted only one really open and all the rest closed and i asked the very nice lady to remove the half open one and place closed one... Out of no where and Suddenly: she replied back to me saying "That's closed not open, WHATS WRONG WITH YOU GUYS TODAY" Honestly, I was shocked and i was about to leave the shop politely and silently, however, the second really nice lady realized the situation and tried to cool it down quickly by saying "we can put water with the flowers if it is not going straight back home and if it is going to work, let it stand straight etc. ( which was really nice of her ). Then i paid the second lady the money and i thanked both and left. Note: Later i discovered that the shop will be closed for the long holidays starting the following day of my visit - wish both ladies happy holidays. First lady: Thank you again, but sorry i'm not coming back to this shop, to me its beyond customer service, IT IS ATTITUDE..
My daughter living in New Zealand ordered flowers for her sister here in Canberra. The arrangement with chocolates was distinctive and over a week later, the arrangement is still good and will last for much longer than I would have expected from a floral arrangement. She wanted you to know how pleased we were.
Ordered sympathy arragement online easy process at 8.30pm with backup call the following morning at 9am. Very pleasant over phone and delivery made that day asap. 5 Star comments from the family on flowers including the vase that was supplied, very impressed,5 Stars. Peter
Absolutely love this business. Esther and her staff always have a welcoming smile, they are very efficient with any enquiry and the flower arrangements are always beautiful .i will not hesitate to use Embassy again and i will recommend them for all your floristry work.. cheers..
Deli
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