Campbellfield, Australia
8/15/17 Jesica Rd
N/A
03 9069 9324
Had to remove something from my order, called store straight away and they could only do a store credit (even though the order hadn't even packed yet). Order came with no mention of credit, submitted a customer service ticket - no response. Had to HOUND them on all channels, got the credit after about three weeks after 5 emails, instagram and Facebook messages to get the credit. People on phone said 'needs to go through customer service'. Just about the worst purchase experience I've had.
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Should have read the reviews before buying!! Brought our baby a high chair from these people. The chair arrived with a major defect making it unsafe for use for our baby. They refused to refund my money! Clearly breaking consumer law re: a refund when there is a major defect. And ofcourse they know that none of their items are not expensive enough to justify the extra costs of VCAT hearings etc. Please read the reviews and beware - what a scam!!!
Misleading Statements about availability Rude Customer service Would never recommend
I have been trying to call them to enquire about a product, call doesn't even get connected. I took the contact number from the website and I have been trying for 2 weeks now on the working hours mentioned in Google. Finally i decided to leave a note on their contact us enquiry form on their website. Still didn't get any response. I dont know what type of business this is. By the time i hear from them i will have my baby..
Why do on line companies try double dip on items. Do they think people do not check their statements. Message for Bubs: Stop and be honest
Fast delivery and product as described in web. Smooth communication. Highly recommended
Horrible experience to date with this company, I have received the items after a lengthy wait with poor communication. In addition to this when I finally received the sleigh cot, left and right cot ends are missing, draw tracks and screws are missing. I’ve sent emails and attempted to call without success. DO NOT USE THIS SELLER!!!
Great service and pricing! Traveled from southern suburbs, well worth it.
Deli
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