Brisbane City, Australia
Macarthur Chambers, Queen St
$
+61731829000
N/A
Unfortunately my Apple MacBook died today right in the middle of submitting an assignment for my masters course. I hurriedly called my closest store (Queen Street, Brisbane) to ask if I could please rush into the store and have someone look at it. The young man who I spoke with told me there were no appointments for another 4 days, however upon hearing my story told me to come straight in and he would do his best to fit me in if I got there within 20 minutes (I was very appreciative of his kindness) I ran as fast as I could and got there in time, only to be told by the girl at the door that there were no appointments free, I had not been booked in properly and that I would need to come back online 4 days time... Having been loyal Apple customer for years, owning every item under the sun, purchasing apple care for everything & never straying from the brand, I was really disappointed and frustrated. Thank you Queen Street store for being epically useless and having me consider buying another brand for the first time in my whole life. I know you don’t particularly care that you’ve lost a customer and I should actually be figuring another way to submit my assignment right now, but just allow me this rant.
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So pretentious. The staff believe they are above everyone else. Arrived just after opening and had to wait in line. There was only a couple of people inside with heaps of blue shirted pretentious staff walking around. I'm happy to say I went to Harvey Norman and purchased my sons laptop and mobile phone for an absolute steal. And received amazing customer service. Apple products are so overpriced and not worth it. But it's what my son needed. Go to Harvey Norman instead, you will be so much better off.
Exceptional and attentive service. Superb knowledge. Never Russia. I needed equipment to assist me with my disability. They could not have been more helpful.
Very impressive the way you're treated as a customer...friendly and exceptional service...very covid safe follow the precautions to the rule.....
Expert staff. Never had an iPhone before they transferred everything I needed from my android phone. Friendly and efficient. Love my new iPhone 12 Pro, amazing photos.
Looks good, AMAZING staff.. but literally the inside of the store smells very strongly of gasoline and pasta (it might be the aircon or something)
My laptop is broken and the price is very expensive. I am very grateful to Employee 973617051. he is very careful to help me and provided me with very good help. Thank you Apple staff for such a good service.
There is no difference between any cheap product service and Apple service. Except that the cheap products wont charge you a fortune for warranty support whereas Apple Care does. Least preference when it comes to getting something checked. Made me wait literally whole day and gave appointment just before closing. People who booked after me for sales all got through in less than half day. Apple Online support staff also made me troubleshoot whole day without any resolution.
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