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Western Community Mental Health Care

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Woodville, Australia

sahealth.sa.gov.au
Mental health service

Western Community Mental Health Care Reviews | Rating 2 out of 5 stars (8 reviews)

Western Community Mental Health Care is located in Woodville, Australia on 57 Woodville Rd. Western Community Mental Health Care is rated 2 out of 5 in the category mental health service in Australia.

Address

57 Woodville Rd

Phone

+61 874253800

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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T

Tim N

Unfortunately I have to agree with many others. Lots of rethoric but short on tangible compassion. Not appropriately staffed in numbers and experience.

B

Bang A

Absolutely useless and dangerous service. "Mandy" has horrible phone manner and made us feel as if we were an inconvenience to them. After spending almost 1.5 hours on the phone to the triage line last night, and being told we would be contacted today for an appointment/assessment from the team Mandy called, and referred us back to the GP for a mental health care plan. She clearly did not read the notes as we had discussed that a mental health care plan had been made, however due to the clinics psychology team being overloaded were not taking new patients and we had had no luck finding someone on our own over months of trying due to the same reasons. The call was made due to significant crisis, and to receive this response, to be told to go back to the GP when they have done everything they can. They do not understand that the system if flawed and does not work the way they are trained to believe it is. The system is broken. Mandy offered an appointment with the acute team today however was very passive aggressive and rude about it. Why would someone want to go see them when that is the attitude you get after seeking help in crisis, making a difficult long call, where you explain everything and then they ignore what you've told them. Mandy had a tone and attitude from the very beginning of the call, made us feel as if this was all too much of an inconvenience. They don't even deserve the mandatory one star. What is the point of this service when they are actively harming people trying to seek help?

J

Just a bloke

Would give 0 stars if possible. Poor staff but more importantly poor clients who has to deal with such incompetency and unprofessionalism. Look at the other reviews and see that this place won't help you - it'll just hinder you. If someone suggests you go to this place, ask them to send you elsewhere immediately. You'll only waste precious time dealing with supposed 'experts' whose wisdom and empathy are equal to that of a rock.

E

Eli Rich

Unprofessional staff who do not do the bare minimum of doing what they said they would do or in the time frame they said they would do it. All talk and no action. You won't get any help here.

B

Barnzee-Aussie HipHopCollector

DO NOT WASTE YA TIME WITH THESE PEOPLE. THEIR CARE FACTOR IS ZERO. I HAVE PERSONALLY CALLED THEM TO SPEAK TO THE TWO PEOPLE WHO WERE SUPPOSED TO BE LOOKING AFTER ME BUT IN MY ATTEMPTS OVER A TWO YEAR PERIOD I NEVER ONCE RECEIVED ANY CALL BACKS WHEN I NEEDED HELP. I ENDED UP GETTING PUT INTO THE KRAMAN UNIT AT THE QEH ON A FEW OCCASIONS THANKS TO THESE PEOPLE THAT I BELIEVE DO NOT CARE FACTOR TOWARDS MYSELF ESPECIALLY. THATS MY PERSONAL OPINION AND I DON’T CARE ABOUT WHAT ANYONE ELSE THINKS ABOUT MY COMMENT DUE TO ITS MY EXPERIENCE WITH THESE PEOPLE. PEACE BARNZEE

S

Shane Davis

Absolutely great doctors here very friendly staff plus they offer a wide range of services to

A

Andrew Kelly

Good staff but short staffed. Also as a public service, medical staff are often on rotation.

B

Bianca Williams-Nicholls

Staff cancelled my appointment the morning of due to an error on their part that I had waited months for. Told me I wouldn’t be able to make an appointment until April. Not coming back, bulk billing isn’t worth the incompetence.

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