Fairfield, Australia
5/44 Sparks Ave
N/A
+61 394890515
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Outstanding service, advice and range. We fitted out a new home in Kew East and these guys were awesome the whole way along. They went above and beyond every time. They even replaced a latch 18 months on without any hassle. Thanks for the great service, advice and quality product team. Our installer said the equipment was awesome (the magnetic patches are great).
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I am so ecstatic with my kitchen handles, they bring warmth and life to my kitchen. The team at Lock and handle were wonderful and spent time consulting on the handles, advising which size would work with which door and where on the door they could be placed. I would definitely recommend. Thank you
Have been here a few times during a big renovation and they are great. Very good service, great products and total transparency on all dealings. One of the best suppliers I have dealt with.
Ordered an item and was sent an alternative item without them advising me prior. Contacted them when I received it and was told (they answered promptly) that they don't sell the item I ordered any more. No offer of assistance/refund/apology was made. Had to go back to them again to ask if I could get a refund (which they have accepted to), but I will have to pay to ship it back. Will probably cost me as much as the item in the first place and for something that is not my fault. Again, no apology, instructions on where to return the item etc. Very poor customer service in my opinion. Would definitely not recommend and won't be shopping there again.
purchased everything for my house from there 3 years ago, and lately was looking of buying more stuff, Danny has been great help over the phone and email, Overall great staff helpful knowledgeable and great customer service. highly recommended.
Amazingly friendly and helpful owners! Helped me sort out everything on my checklist from beginning to end for my house. Excellent range of handles etc for all needs, plus excellent knowledge of any questions you may have. All round, couldn't have asked for a better experience. Will definitely be my go to in future!
Bought both kitchen cabinet handles and entry door combination set. Very happy with quality and service. 9months later had to return to get the front door lock serviced. They were very helpful. Serviced and repaired the barrel free of charge without question. Great customer service. Would happily buy from here again.
A wonderful experience of service from the Lock and Handle. From quote, to order through to delivery in under 24 hours to Central Victoria, seamless process! Very friendly and professional team, great product - highly recommend.
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