Osborne Park, Australia
419 Scarborough Beach Rd
N/A
+61892888100
I'm surely not happy with your after purchase service. First of all, whilst other stores are able to offer free cancellation within 3 days of purchase, your business is not compatible. Secondly, how can your store give me a different advise within 20 mins about your after purchase service? I was offered to put the refund back to my credit card, then was told that I can only receive store credits 20 mins later. You should listen to your phone records and then tell me the truth. At the end, I took the product I had concern with just so I don't have to deal with your store any more. Not recommend to anyone.
like
Outdoor furniture store but we found our indoor dining table here. Great price and customer service from Kris
Beautifully laid out store. My husband and I popped in for two cushions & ended up buying new outdoor furniture plus the cushions! So impressed by the choice and loved the bright vibrant colours. This is definitely my new favorite outdoor store & can't wait to return to buy another new swivel pool chair.
The price okay good place to come for
3500 Delivery fee Assembly and removal of rubbish Fee does NOT get you Pristine items without MULTIPLE SCRATCHES ON furniture - items will NOT be delivered at your preferred time unless you ring and complain that Subbie has made his own time to deliver... i.e. when you are out/unavailable. When the "assembler" is grumpy because they gave him the wrong time... and then focuses his attention on his phone call to a mate rather than the job at hand... then leaves part of furniture WRAPPED.. and the unwrapped cartons/plastic you PAID to have TAKEN AWAY end up IN/NEAR YOUR OWN BIN... you really have to wonder what this company is all about? Oh yeah it is a LOTTERY if you can talk to an owner/manager of the store and "some" of the junior staff have NO IDEA how to deal with customer complaints.
Wanted furniture I could leave out near my pool and in my uncovered court yard. After going to a few outdoor stores and being told nothing can meet my needs I was very disheartened until I went to this store. We found that the sales staff were very knowledgeable and eager to help us furnish our outdoor area. The price was higher than we originally wanted but after comparing the quality with other retailers, we felt that the products offered by Archipelago were best for our needs. My husband didn't want wood as we would need to maintain it, so the salesperson explained the UV Wicker option to us, which requires us to simply hose it down to maintain it with machine washable cushion covers, this was the option we went with. The items look great, I also found the entire process seamless from purchase to delivery. All packaging was taken away as part of my purchase and they even assembled my table, yes I paid assembly, but it was far easier than doing myself. Highly recommend this WA Family Owned store for anyone looking for quality outdoor furniture. Overall great experience
I bought an outside set of furniture from your store in Joondalup. I was served by a lovely lady, called Maddie. Her approach, effort and attention to detail was exemplary. What a pleasant experience for a good quality set with excellent sales and after sales service. Many thanks Maddie!! Hope to buy some more from you guys!
Great service and knowledge from the lady who served us at Osborne Park, we were taken care of from the minute we walked into the store. All questions we had were answered and we absolutely love our new outdoor set! I have no issues paying for high quality and that is absolutely what you get from here. 5 stars all around.
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