Cornubia, Australia
72 Kawana Cres
N/A
+61435205708
3/3/21 I would NEVER use this business again. For what was at most a 20 min job to replace a power socket we were charged 603. I can understand a call out fee and say 1hour minimum labour, but we were also charged for the time taken for them to drive around a find the part they did not have (2 hours labour cost). Also my research shows the part was about 60 (not trade price) and we were charged 174. From my experience, it would seem to me this business does not rely on good customer service for repeat business or referrals. 5/3/21 further to my review post I called the business based on their reply. I left a message for Stuart to call me, and 2 days later- nothing. My take on this is the reply was to give the impression of wanting to help, but the reality is there was never the intention to rectify the overcharging .8/3/21 Stuart contacted me. The matter was discussed and Stuart explained where the error in the billing was made. I have accepted this in good faith. The invoice was adjusted and I am happy with the outcome. Thanks Stuart for engaging to resolve the matter.
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I have used Icebolt repeatedly. Stuart is highly professional and always gets back to me in a timely manner. Ben was assigned to all the work I needed done. Ben is a great communicator, friendly, professional, always on time and takes pride in his work. He is always transparent with pricing and includes me when discussing the best solutions for my electrical needs. His work is consistently neat and tidy. I won’t use anyone else.
We had Ben come today to install our new oven, cooktop and range hood as well as a few safety switches. He was on time, professional and definitely got my mum's tick of approval. Even took away the rubbish from the install. As a whole the business was excellent, great communication, got a speedy reply to my emailed inquiry and they were able to do the job same week. Priced reasonably and would definitely use them again! Thank you so much!
Amazing service. Very prompt and professional. Would 100% recommend them and I will most definitely use them again.
Very professional & polite. Prompt with his work. Would recommend too anybody.
Such a pleasure to work with a friendly, professional team. Very happy with the end result. Will not hesitate to contact Icebolt again!
Really great service and kept us in the loop through the whole process. Efficient and professional, very easy to talk to and explained everything patiently. Many thanks to Stuart and Ben.
Ben was professional, friendly, and arrived early to the job. Our fan installations and the fixes to our switchboard were completed to a high standard and in a timely manner. An upfront quote was provided for all of the work and the information he provided regards our household circuits was very helpful. Would definitely recommend their service to others.
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