Osborne Park, Australia
3/52 Frobisher St
N/A
+61892020100
I go to Austin every six months or so for components because the prices are solid. Love that fact. That said, I always have weird experiences with the staff. Last time I was there the guy had very little knowledge (some things he said were flat out wrong) and this time the guy I dealt with was like dealing with a robot. He seemed to want our interaction to be a fast as humanly possible. Plus, there was a bio hazard bag on the counter. (the kind you use for medical samples at a place like Western Diagnostics) When I asked about it the guy said, “I don’t know why that’s there.” and then ignoring it, just left it on the counter Professionalism zero. If you can do your own research and don’t care about human interaction, go Austin. Otherwise, look elsewhere.
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Nice little shop where you can get everything computer and electronics related.
They made me feel like an inconvenience for merely asking for technical advice prior to making a purchase. If you don't consider yourself an IT expert then avoid. There are other local stores who are much more friendly.
Justin always friendly and helpful. Showed me all kind of SSD's and difference between them to pick up.
Good service usually bit pricey on some item but good range and carries more stock. If your in a rush for a repair not recommend. But usually have a good experience at Austins.
They're what you would expect from a PC component store. No quibbles about their level of knowledge, stock levels or anything like that. In fact, it's quite good in that respect. My only gripe, and probably one that will make me look elsewhere in the future is their warranty return process (or at least the part I experienced). I returned a graphics card that I had bought 4 months earlier that had a broken fan. The policy is to return it to the distributor, who will test it, and either provide a new unit or repair the old one. This process can take 6 weeks! What are you supposed to do in the meantime? Buy another card? Luckily I had another gfx card at home, but I wouldn't want to get caught out like that again. Maybe this is an unfair expectation, and if I don't find another retailer with better policies I will amend this review.
The technician was very helpful and demonstrated his diagnostic in front of me. Very good service.
Jusitn helped me for about an hour and was very professional, friendly and enjoyable to chat with. The service was excellent and I would thoroughly recommend him and Austin computers to all others!
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