Footscray, Australia
419 Barkly St
N/A
+61393968000
I just bought my car from Alan Mance HSV and I can't say how much I've enjoyed talking and dealing with their team. From sales to Finance they are all great. can't expect more. Very friendly and they actually care about their customers and want to make sure they are are well informed and happy with the progress from the beginning to the end. Thank you team.
like
Ordered a new HSV SportsCat from Alan Mance. Whilst the sales man is a gentleman and he knows their products well. I have to say very disappointed with their post sales customer support. Just terrible. Prior to the sale, they took care of things which changing the stickers etc. Post sales the Car came with a dent on the door, and a TPMS warning, which they did fix so that was good so happy with that. Issue: However they damaged the nice AP Racing Calipers when they swapped the wheels as part of the purchase and the sales man tried to flip it off as a stone chip from just driving home 10kms way. I'm sorry I've done years of automotive painting and that chip on a powder coated caliper was caused when they swapped the wheels they have hit the edge of the caliper and damaged it in doing do. Instead of swapping the caliper from one of their demo cars they decided as the sales man said no, which I find very wrong to say no to a customer especially when they have caused the damaged, they opted to have it repaired. The repair job was terrible and the car now has an ABS fault which I have to go back again to fix. There was also missing parts for the loop plug for the rear tonne lid and also the hard lid has missing paint and has been tried to be touched up. There are other things with build quality with the car but honestly I cannot be bothered with this dealership anymore as they just don’t want to hear from you post sales even if there has been damage caused by them on a new car. Attached is a picture of the damage. No rock would do that to powder-coating, that's been cracked when the wheels have been swapped.
This is the absolute best dealer I have ever dealt with . Even after the sale was done , I was still treated very well , I cannot recommend them enough . I will be definitely be buying more cars from Anthony Jones , both him and the dealer principal Alan Mance are stand up guys!
This place is a joke. I don't blame them holden is a joke. Just when they built the best car the vf they left. Please don't go to Holden dealers for service or parts just leave like they left us.
Great people , very helpful
Friendly Staff, knowledgable Crew, very clean and tidy. Happy with the experience to purchasse a car there. They did not mind and where helpfull when I came around to inspect a car for a customer.
Chuffed by our experience with Anthony Jones at Alan Mance HSV. Lovely bloke who kept us informed on the progress of the vehicle we were purchasing. Thanks Anthony and thanks guys/gals for for our new car!
Worst experience bringing my car for servicing to this dealership. Rude and very abrupt. Almost blew up a motor after the service due to them not putting insufficient coolant into radiator. Their ongoing 10 year warranty after factory warranty is a huge scam as I asked for paperwork to acknowledge this warranty and told that no need to worry as long as you bring it here for the servicing. You'll expect some service after investing into a 70k vehicle. The fat man running the service desk is very rude and thinks he has an answer for everything. Very disappointing on Alan Mance behalf. Was pretty happy with purchasing the car but the experience then after for the 4 years I had to bring the car for servicing and the travelling was appalling. I strongly recommend purchasing a car elsewhere Only if they had minus stars this would be a minus 5. I strongly advice management to review their service department immediately
Deli
The best companies in the category 'Deli'