Townsville, Australia
344-348 Bayswater Rd
N/A
+61735187511
Used this company to do a local move. The removalist themselves were very friendly and worked hard. However, the office position individuals are terrible at responding to you after you have paid. They were very responsive when getting you to use them but after that they were impossible to get a hold of excluding my customer sales representative, she was lovely and helped me so much. Also they there was a serious lack of communication between the office individuals to the actual removalist, in particular the sales person said they could disassemble my bed frame and I sent numerous photos of it to ensure of this because it was the reason I went with them and when the removalist arrived they said they do not disassemble that item. This was not a fault on the removalist but the sales person who ensured that they could disassemble my bed frame when I sent numerous photos to double check this. This issue is terrible service and demonstrates a serious lack of quality and training which effects the customer in the end. Furthermore, my table and couch got damaged, again I understood it was a accident by the removalist and accepted accidents happen. However, the insurance department ignored me for 2 and a half weeks. I contacted persistently due to paying a large amount for insurance. I sent numerous e-mails, called numerous times everyday and was never contacted back. If it wasn't for my customer service representative the insurance department would of never got to me. I am still in the progress of the insurance claim and still reviewing of how they handle the process. However communication with the insurance department is terrible and incredibly difficult to contact. This demonstrates serious lack of quality and care on their behalf, especially when you pay good money for this insurance. Overall the negatives outweigh the positive significantly and I am discouraged to use this company again based on these experiences.
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Really happy with how smoothly our move went from Canberra to Airlie Beach. Nothing was damaged in transit and the boys were on time, efficient and super nice. Would definitely recommend WridgWays to anyone wanting to move in the future. Thank you!
A huge shout out to Justin, Tyson and Shane for your support moving! The service was friendly, professional and fun. The team were on time and listened to me, it was a pleasure. I recommend these guys and would use them again! Thank you.
Without trying to 'P' in one's pocket. Justin and Jack done a professional job packing my parents personal effects from storage in Home Hill and deserve credit. Hard work and quality.
Good removalist
Very quick, and I would use again. In press happy
Helpful staff and great company to move with, they provide an excellent service when moving house.
Justin and Tyson were quick, professional and great to work with
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