Wollongong, Australia
106 Auburn St
N/A
+61242293111
The worst laundry I have ever been to. Firstly, unprofessional for the customers. Their quality work was very poor. I took 5 brand expensive garments but only 1 garment had no issues. They did not remove stains and made it bigger on my t-shirt which is my make up staff. The cardigan I got it from Japan was stained from the shop, the colour was uneven and completely different (It should be more white). Also, found after they dry cleaned, the care label on my shirt says no dry-clean but haven't heard anything even when they are checking the label and it shrunk a lot (too small for me now). These all garments I have not worn more than 3 times that are more than 1000 but I do not want to wear anymore as it is all destroyed!!!!! I had to visit 3 times to complain about this but did not get a refund anything and did not hear a proper apology.
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Impeccable timing and service. Got 2 suits done within 36h and 5 shirts with heavy stains (wine) perfectly cleaned. The lady even said it may be a waste of money for one of the shirts but I said to give it a go anyway, it worked! Will be my go-to from now on.
Through their agent I expressed a need to have a dry clean done and suit ready for pickup in 2 days at time of drop off due to travel for a special event. After being assured that would happen I left my 2-piece suit for cleaning. Went to pick the suit up 2 days later and it was not returned as Synergy failed to make their usual run to the agent to deliver the suit for collection. The very apologetic agent had to make 3 phone calls before Synergy answered and was told that the next delivery would be Friday, but the suit was ready. I then called directly and arranged to collect the suit so that I had it for travel. Apart from a hollow apology there was no offer of any compensation (i.e. a free dry clean) to try and make up for their failure and the extra cost I incurred as a direct result. In future I will be checking who the agents actual dry cleaner is and avoiding Synergy after this abject failure.
A huge thanks you to the lovely ladies of Gina and Jane who helped me out in my time of need and distress this morning when I went to collect my wedding gown but had reservations about the alterations that had been done. They encouraged me to try it on so they could give me their honest opinion, for which I was truly grateful. Thanks so much for going out of your way to assist me in my decision, and for doing such a fabulous job of pressing my dress, helping me to try it on and giving me your honest opinion. Thanks also for being so supportive and for your best wishes for my wedding day - I truly appreciated everything you did for me and would highly recommend your dry cleaning service to everyone.
Fast and helpful. Great service.
Just popped in this week to the Kiama Store and was pleasantly surprised by how great the shop is looking. The lady working there was so helpful, friendly and i look forward to returning with my laundry.
They do not answer the phone...
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