Wetherill Park, Australia
Suite 2, 3/25-27 Redfern St
N/A
+61 1300 310 495
Bought lifespan kids Winston 4 station swing. Sharp edges on wood. Holes not propley drilled. The "slide " Is that thin. My daughter can barley fit down it and she is only 3.Instructions absolutely terrible. Made in China.Do not waste over 500 dollars on this product. Pay a carpenter to make you one!!!!DO NOT BUY THIS ONE.
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I bought a swing set and few other outdoor stuffs for the kids from Lifespan Kids. Always happy with the service and delivery.
Purchased a swing set through a lifespan supplier. Unfortunately its missing some parts and after 2 weeks of only being able to contact them via email I can only look at the pile of parts in my backyard and wonder how excited the kids would be if they could use it as a swing as intended. The customer service is extremely slow and I can only seem to get vague responses to my questions. Dont bother find another company to deal with. They customer care is woeful
Have been a repeat customer at Lifespan Kids for years. They have been a delight to deal with every time. Recently I had an issue with the netting of my trampoline, their tech team was quick to send out a new one for me. Have and will continue to buy from them!
Try another company like hide and seek kids! I ordered a sandpit cover over a month ago and I’m still waiting for a replacement to be sent. Customer service is a joke as is there courier company. Avoid, avoid, avoid
Really poor experience dealing with customer service. We had missing parts as the box wasn't taped up properly and TNT had to re tape it closed (TNT tape actually has that written on it). Clearly some parts fell out then. We have been told we need to email photos of the parts we have and photos of the box etc. Then in 48 hours we will receive an email with an up-date. Not only has this taken over a week to be delivered our daughters couldn't use the trampoline for when we wanted it.... birthday present and party. Order number LSK5281 So this issue continues. Customer service there is NONE!!!!!!!! It has been a week and yet I am to receive any form of customer service. Their managers and supervisors do not actually take calls. I was placed on hold for 50 minutes with no resolution. If you want disappointed children that cant play on the birthday present and lack of service well you have hit a winner with Life Span Kids. May be their name Life Span is their 'motto'... it take a life span to receive the product and any form of service.
I would give a lesser score if I could. Do not use this company. I have never come across a worse customer experience in my life. The swing set I bought for my daughter's birthday was poorly made, all predrilled holes in the top beam were incorrect, resulting in the upright posts being too close to the swings. It was clearly unsafe for use. When I contacted them about it they tried to tell me that was how all the swings sets in that model were and that it shouldn't stop me putting the product together or using it. I would not let my daughter play on it as it was not safe. And as it was I would be suprised if it met Australian Standards. After a week of daily emails (because no one who could do anything would speak to me on the phone). I finally got the ok to return it to the store, which I did and a full refund was promised. I was told my refund would be processed immediately and the money would be in my account within 24 -48 hours. It has now been a week and still no refund. Now I have no product and no money. I call that theft! Lifespan kids are no longer answering their phones and not responding to my emails. My next step is to take them to the Office of Fair Trading. If you want an unsafe product, rude, condescending service and be out of pocket hundreds of dollars buy from them. If not I suggest you will get a better product and service at your local Bunnings. Case#ID88532
The bobcat swing is the most impossible-to-put-together piece of equipment! And I’ve put together a lot of furniture. On the bright side it seems sturdy and is fun.
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