Werribee, Australia
175 Watton St
N/A
+61 61131318
Delivery
Website and AusPost customer service state this is open to 6pm. Certainly wasn't today. Left work early to collect a parcel they didn't provide earlier updates on but the place is closed. Not open on Saturdays anymore either, despite the website saying it is.
like
Incredibly long lines which is to be expected - staff usually stand around and chat to each other rather than serving customers. Either more staff needs to be hired here or trained better to provide much better customer service. Very disappointing for an Australia Post store.
Customer service - beyond zero Do not care attitude - Top most Empathy - what’s that!!!!
Such a rude lady staff i encountered today..no sense of talk, not answering questions calmly. Moreover, no banners in office specifying ban of postage to restricted countries..unnecessarily charging for packaging products. Disgusting!!
Had worst experience with Australian post... Extremely unprofessional staff they got.. I have redirected my post,paid 65 to get my parcel i was waiting for 3months..but still they have delivered it to my wrong house address..i ask them.i can go there as its just 5min from my new home but they asked me not to go they will retrieve it themselve. It has been around 4weeks they couldnot gind my parcel..they promised 2weeks back they will refund my amount but uptil now no money has been refunded They promised to psy back mine parcel amount along with redirection post amount
Kind of slow but got the package with no confusion.
I have always received the very best service from this office, excellent staff always willing to help.
If I could have no star I would do it! Poor customer service, rude staff ! Is like someone force them to work! They charge people for express post while they know the express post won't be 12 days at the current situation! Apparently some countries have closed their border just recently and post should check with people about their destination then charge them for box and other cost but all they think is money and get rid of customers.
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