Welshpool, Australia
122 Welshpool Rd
N/A
+61894513456
This place is extremely difficult to deal with. when you sign up everything is happy, smiles and roses, but be aware. This is a completely automated system and the customer service is terrible. Every time emails get sent they get marked as spam because their domain has been blacked listed (which can be easily fixed by them but wont) so you will have to proactively go looking for their invoices and info emails in your junk folder and hope that your email provider doesn't delete them before you get to them. When I signed up, I was told they don't do direct debt and found out later after missing my first payment because of the junked email problem that they do in fact provide direct debt. The only reason I found this out is my first invoice was spammed/deleted and I lost access to me stuff and I called to find out why, not the other way around. I understand they cant call every time but as a new customer and my first payment you would think they could at least courteously call to see if there where any issues before locking you out of your stuff, incorrect details could have been recorded. I was told that I should have setup direct debt and was pretty much treated like a criminal as I missed my payment. I honestly think, looking back that the guy at the time when I signed up couldn't be bother with the paper work to setup direct debt as we did ask for this. The office manager David is also completely unhelpful and I really don't know why he is even there, trying to get a copy of the first invoice that was deleted by spam was a mission. There are other companies that provide this service and have way better customer service so I would seriously choose them over these guys.
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Great company to work with. Blair made my move easy and to be able to borrow their truck is a plus. Highly recommend Welshpool Self Storage.
Blair is just amazing, such a beautiful bubbly person. So very helpful and respectful.
Great storage facilities and location. Open 24/7 with key pad access. The facility has electronic monitoring on doors and has excellent pest management
Blair was prompt, informative, easy to chat with and above all happy on the phone. I did the rounds calling each company apart from Welshpool Self Storage being the most competitive and value for money. Blair was the only helpfully person on the other end of the line that I didn't feel I was burdening with a few questions. Booking in and bringing my stuff was an absolute breeze Thank you for making the process enjoyable Blair.
Thanks Blair, you are amazing. Such an outgoing, friendly and empathetic person. Easy to access facility with 24/7 access.
Came in looking for storage the other day and it was quick, simple and stress free! Blair is an absolute asset to the company. Would highly recommend.
Great service. Free move in truck was fantastic and easy to drive. Clean storage facility and friendly service. Would recommend to a friend.
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