Welshpool, Australia
185 Planet St
N/A
+61 1800 800 878
I required advise on the correct compressor for a job. Tom was able to liaise with my customer and provide me with the details of the compressor i required. Thanks Tom great prompt service.
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In summary they provided very little in service and took a lot in payment. If you need a generator serviced I highly recommend Allight after my experience with CAPS don't use them. It was the first time I have tried using CAPS, I look after a number of backup generators and thought I'd tried them out as a friend works there in a separate section. I asked for an annual service on a 275KVA backup generator, it hasd 341 hrs since new and is about 20years old, an oil change and oil sample before it gets changed. They attended site for 1.5hrs travel to the site from their office is 15min one way 15km. I get an invoice for 3.5hours, and 30 units of travel. Plus filters oil, coolant, fuel and air filter and 3 sample tests. I questioned the labour amount and they said that they are a business and need to make money and have to cover the cost of the service tech disposing of the filters in the bin.So apparentally they drive to a job drive back to the office and spend an hour putting filters in the bin. And then I get a report that recommends I change the oil and that the air filters are the wrong size and they need to go back. and Change them. So they ask me if I want the oil changed and I said yes I wanted it changed the first time. And I get charged a futher 2.8hrs and and another travel. They have since changed that down to 1.6hrs and just the one travel. And I have a confusing report that list every event that happended on site, which is not really suit able to sned on to my customer. I just wanted one phone call, a normal annual service, oil change, a nice checklist of what was done, that I can forward on to my client. If you want that go to Allight not here.
Top company to deal with, very customer friendly and they have the right technical skills for working on a range of centrifugal machines
We have crew stay with us from CAPS Australia from time to time. They are always clean, courteous and pleasant to deal with.
Cheers for getting in touch
Deli
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