Waterloo, Australia
1053 Bourke St
N/A
+61 283742950
Absolutely abysmal. Booked 6 weeks in advance and turn up and they DON’T HAVE ANY CARS available!!! How is that even possible? Worse still, they can’t (or are not willing) to get any more in or have any idea when they will be returned. Less than apologetic about it. No fks given.
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In 2021, in the age of technology you tell me you cannot accept a digital license issued by the government of NSW? What’s the point then of using car rental companies? No wonder their business is in the decline ams alternative mobility solution providers are thriving. Well, you are clearly your worst enemy and are root to your demise. Get with the times.
If I could give less 1 star I would. I booked a dual cab, ute with a hard lidded cover for an important job. The car I was given was an absolutely filthy commercial ute that stank of cigarettes. It was also only 3/4 full. See photos of expected vehicle vs one received. I needed the vehicle immediately and had no other option but to take it as the person at the counter told me they had nothing else to give me. When I emailed to request a partial refund, I received a response saying they were looking into my claim. Then nothing. I sent 2 follow up emails. Still nothing. So I sent the full email chain along with all the photos below through to their website portal. A man called me back not long after telling me there was nothing they could do and blaming me for not booking the correct car. He said I was told that it would be a commercial ute (by who?). I thought I was booking something similar to the one in the photo. I would've been happy with any make as long as it was clean and with a closed tray. How can they use the below photo if what you're actually renting is something used in the mines? The phone call was awful - he spoke down to me, gave me no other options and told me I had made the mistake. He even deign to tell me that they hadn't charged for the extra petrol. What do you mean? It wasn't full when we picked it up. A total waste of time and energy to have even called me in the first place if that is the attitude you're going to take. Terrible experience. Will never use Europcar again.
If I could give minus I'd be happier more satisfying. By far the worst and unprofessional hire car company or any company for that matter I have ever come across and now they re affiliated with an application call CARLA (be aware)! They work together very well in ripping people off and charging for things morally wrong..! Absolutely and with confidence I can say Europcar are the worst and this branch in Alexandria takes the honor's for the worst of the worst! Where do they find people like this?
Top service, in and out in no time. They advertise starting at 7:30 but open at 8 which is bad in winter. Cars look cheap, office need an upgrade urgently
Booked a van for a move this saturday. Received official confirmation of booking so I then continued making arrangements based on the timeslot I had. 7 hours later I get told the van isn't available and I *might* be able to get one the next day. Now that it's after 5pm I'm going to have to spend all tomorrow calling/emailing to rearrange things for my move. If a van isn't available put "unavailable" on your website just like everyone else. If they can get me a van for this Saturday within the next 18 hours I'll remove this review.
DISGRACEFUL!!!! HORRIBLE HORRIBLE HORRIBLE!!!!! They gave me a faulty car. I complained over the phone and they were very rude and I never received a proper answer, just “we are investigating”. They said that they would call me back and they never did. I email the ‘customer service’ and they never reply to my email. Then I didn’t ear anything for six months. AFTER 6 MONTHS THEY CHARGED ME without my authorisation!!!! They kept my credit card details for over six months and then they took money with no permission... DO NOT HIRE EVEN A PEN FROM THEM!! One star is too much for them, THEY DESERVE -5 STARS!! For both Alexandria store and Europecar Group.
Avoid at all cost...... We got our car and it has issues to begin with. We called them and they insisted the car is safe and asked us to keep driving because it has not reach the service limit yet. They charged us extra cost without telling us on the spot when we return the car but we found out the next day... get charged immediately after next day but didn’t get our deposit back after couples of days. Worst euro car will not hire from them anymore. They will try to charge you everything
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