Plush Sofas Warrawong

Name: Plush Sofas Warrawong
Address: 67/69-71 King St, Warrawong, 2502
Telephone: +61 242745935
Price range: $$
Rating: 4,2

Warrawong, Australia

plush.com.au

Sofa store· Furniture store

Plush Sofas Warrawong Reviews | Rating 4,2 out of 5 stars (8 reviews)

Plush Sofas Warrawong is located in Warrawong, Australia on 67/69-71 King St. Plush Sofas Warrawong is rated 4.2 out of 5 in the category sofa store in Australia.

Address

67/69-71 King St

Price range

N/A

Phone

+61 242745935

Company size

N/A

Headquarters

N/A

Founded

N/A

Service options

DeliveryIn-store shopping

Amenities

N/A

Accessibility

Wheelchair-accessible car park

Offerings

N/A

Best known for

Fresh Sushi

Biggest weakness

Inconsistent service

Most praised

Value for Money

Recommended for

Families, Sushi lovers

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Jessica Picciolo

I've bought 4 lounges from Plush over the last 11 years totalling over 16000. Bought our latest lounge in January this year. I'm giving 1 star based purely on customer service. My son took his teddy into the store when we bought the lounge. The following week the store called us chasing up the deposit balance and mentioned he had left his teddy there and they would leave it at the front desk. I returned 4 weeks later to find out they had thrown it out. I called the manager the following week as he had had an operation and was crying for his teddy which upset me a lot as he got this teddy for his first birthday. I explained that I am an emergency services worker and also going through a major home renovation with 3 kids under 6 years. I had simply forgotten he had left it there. I was upset that they had thrown out such a sentimental thing without even a second phone call to me. The manager was rude, unapologetic and placed all blame squarely on me. She took no responsibility what so ever. As I stated to her had they been chasing me for payment they would have called more than once and and fact that someone couldn't have some sort of common sense when deciding whether to throw out something that was obviously sentimental to a small human being is beyond me. She showed me such a disregard and lack of empathy for the entire situation. Customer service doesn't end the moment you pay a deposit. I won't be buying from this store again.

Dylan Newman

David is an absolute gem to deal with! He was informative, not pushy, left us alone to discuss what we needed to without hovering. The entire process of ordering was super quick. He was also talking to our daughter during the process which we loved - he geniunely seemed happy to help us in any way and we will return and request to deal with him specifically for any future purchases.

Sammy Goode

Although the staff were helpful in-store, their follow up procedures are less than wonderful. We were told that their sofas were Australian made (in Melbourne) we were also told 8-10weeks for delivery. On the due date for arrival I had to call the store myself to find out where my sofa was, to be told it could be another 3-4weeks coming in from China!!!! We certainly did not expect to pay close to 5000 for a product that was made in China, We have no problems with buying imported product as long as the price is right. To have to physically chase an item ourselves is purely bad business and we will not purchase from them again. (If our couch ever arrives)

Emily Barker

Thank you to Viki and the other gentleman (sorry I don’t think we got your name) for such a great experience buying our sofa. We came in on a Saturday and the gentleman salesman was so helpful and knowledgeable about the stock. We were able to quickly and easily pick out the sofa we liked and he was happy to leave us to sit and discuss. So we went home and slept on it then came back the next day to purchase, and ended up talking to the show room manager Viki. Viki was fun and so so helpful and just made buying a sofa all around fun and stress free. Thank you to both of you.

Don & Dianne Morrison

I was dragged, kicking and screaming, to Plush Sofas in Warrawong to buy new lounges and a sofa bed. I was there for 2 hours !! Loved every minute of it. :) We were attended to by Vicki and other staff in a friendly and non-intrusive manner. We walked out poorer in pocket but richer in spirit. Poorer but not as poor as we expected. Richer because we felt that we had achieved exactly what we had been searching for. Thank you Plush for looking after us. We look forward to our purchases arriving.

Katherine Akele

Vikki and the team at Warrawong Plush were so helpful and friendly throughout the whole experience. Even when my order became delayed due to COVID-19 supply backlogs, they allowed me to update my order without hesitation. Would definitely recommend and see them again!

mark rigney

Parked in their carpark because I was lost ,would one day love to buy a sofa from their wonderful range .

melissa thompson

We purchased our new lounge from Plush Warrawong store. The sales staff were extremely helpful and not pushy at all. Our lounge was delivered last week and we LOVE it! It fits our space perfectly and is everything we wanted. The delivery guys were fantastic. They were nice and took extra care including putting protective carpet stickers on the bottom of the lounge as we have hard wood floors. I had completely forgotten to get them! They cleaned up and took every bit of rubbish. Couldn’t recommend them more! Such great service from showroom to delivery.

Plush Sofas Warrawong

Plush Sofas Warrawong Reviews | Rating 4,2 out of 5 stars (8 reviews)

Address

Price range

Phone

Company size

Headquarters

Founded

Service options

Amenities

Accessibility

Offerings

Jessica Picciolo

Dylan Newman

Sammy Goode

Emily Barker

Don & Dianne Morrison

Katherine Akele

mark rigney

melissa thompson

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