Warilla, Australia
182 Shellharbour Rd
N/A
+61 242965500
Bad customer service. Dont reply to email and phone calls. Only contact you if they want something from you. They try to charge you when you move out with services they agreed to you dont have to worry about.
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3 years after moving into a filthy apartment that included old drug paraphernalia in the cupboards, we organised an end of lease clean through a contractor. IEA were in contact to tell us they weren't happy with the job so the contractor reattended at the agency's request but for some unclear reason, the agents refused them access on the day. They went on to charge us a cleaning fee but have refused outright to provide any invoice, photos or evidence of the costs and works required. Super dodgy, unprofessional outfit.
The staff are excellent and very quick to resolve any issues that have arised from my investment property. I'd recommend IEA to anyone. I've dealt with many real estates agency's in the past and both sales and management are hands down the best I've dealt with. They've been great to me for the past 2 yrs.
Do NOT use for any property management! Terrible advice to landlords and poor communication with tenants. Many tenants reporting lack of action of reported repairs for more than 6 months! Property not inspected properly and suggested actions to keep "fit for purpose" property not really given, leaving landlords/owners liable for lawsuits.
DO NOT USE. They not report on vital faults despite bringing it to their attention again and again. Slow to take any action, if any at all. After 4 years, beyond disappointing. Bad customer service.
Very good experience with Klayton ,helped us through a stressful process was accommodating and always took my calls and answered our questions highly recommend their services
Rob Anstee My Self and my Husband Danny can not Thank Rob and Wendy Anstee enough. The amount of help they have given to my Family has been unbelievable. We listed our 3 Townhouses with Rob.From the start we got the strong sense that he was working for us to get the best possible price. He is the most patient person I know completely open to hearing what we have to say. Throughout the whole process I felt like Rob had our backs covered. He is responsive and patient even on Weekends. No matter how many questions we have asked. Rob really does go to so much trouble to help the people buying our properties.. Setting out realistic expectations through out the process. What really touched our hearts we have an Elderly Tenant been in our property for 14 years, Rob and Wendy are helping him find a new place to Rent. They have also helped us Rent out one of the townhouses. Our 2 daughters have also been looking for properties as well. He has been pointing us in the right direction with that. Bottom line- We can't imagine a more positive experience and would recommend Rob Wendy and the Ray White Shellharbour City Team without reservation to anyone.
BEWARE DO NOT GIVE YOUR HOUSE FOR THESE PEOPLE TO RENT. Was highly recommended tenants by Wendy Veitch. 6mths later i was to move in and the tenants out. Wendy would not do last inspection as she was "too busy" then at end of day she went home. The secretary phoned for us to pick the keys up. ALARM BELLS. Carpet in study at front of house urinated on, i lifted it up and all around fresh wet patches. I had no pets allowed, Tenants admitted to pets on premises. Tenants removed large showy Agave plants. House left in bad state. Cat food in rubbish bin. i have photos of all this. Phoned manager Rob. Ha ha he pretended not to know (dumb). As they knew we did not know our rights(very green to rental agreement rights). Shame i could not represent myself well @ tribunal i was too green. Wish i could take the time back. Would definitely be different outcome. I did get some compensation for plants though. I believe they gave me rubbish tenants as i was come and go customer to them. The tenants were long term clients . BEWARE OF TRUSTING YOUR HOUSE TO THEM. Rent with them at your own risk. I am not the only one with this issue with them. On the positive side i am much wiser of my rights, and can pass this knowledge on. I will add photos when i get around to it.
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