Eastgardens, Australia
263/152 Bunnerong Rd
N/A
+61293140118
I've been using Virgin for 10 years and been to so many Virgin Mobile stores. This is the worst one for sure. Bad customer service. Impolite and definitely did not satisfy what customers want to do. They made minor false claims as well. Definitely disappointed.
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An elderly customer came in to report a lost phone. However, they told him to go to Samsung. He travelled all the way from Eastgardens to Bondi only to find out that Samsung cannot do that. It is common knowledge to report a lost phone to the service provider or police. A Samsung staff called up the Eastgardens mobile shop multiple times but they did not pick up. Thankfully the Samsung staff was able to contact the police instead, however it was very disappointing that they just sent him away without spending that little extra time to help him as the 'service provider'
Had a total utter disappointing moment trying to port number to Telstra. Got fed up, went to virgin. Served by Justin who got my service up and number ported within 10min. Superb service!
Most helpful staff. Manager was brilliant and thoughtful
Very helpful staff - patient and informative - love Virgin xoxoxo
good customer service . very helpfull . thanks virgin!
Fantastic staff..specially the Filipina..Very good service..
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