Fortitude Valley, Australia
37 Commercial Rd
N/A
+61732500055
I didn’t actually buy here (yet) but the sales person I talked to about a new TV was really engaged, knowledgeable and listened to what I tried to explain what I’m looking for. I appreciated that he took the time demoing and fighting the YouTube app for me. ;) Definitely will come back once the new models have arrived. :)
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I visited almost all of Brisbane’s audio visual stores over the last week trying to source a number of new components including speakers. Out of all the places I’d visited, Videopro at Newstead was a standout. Well equipped and maintained store in comparison to all others, and the service from Matt was exceptional. He was the only person that I’d spoken to that didn’t try to sell his own “audiophile prophecies” but rather listened to what I needed and wanted and from there steered me toward suitable options. Spent a little more than I’d anticipated but could not be happier with the result. A beautifully balanced solution of speakers/sub that suits my space and other components perfectly. Thanks Matt and Videopro, will definitely be back.
Okay audio visual store with fairly decent pricing, although limited in the brands they carry - don't expect audiophile or videophile gear. Their staff, one salesman in particular, needs a good lesson on how to not be so abrupt with customers' children. A smile and some basic niceness in your approach, instead of speaking in a harsh tone and scowling, doesn't take much effort and goes a long way pal. Customers have long memories, particularly this one.
I recently had an out of warranty issue with a pair of headphones. Videopro were extremely helpful and in this situation they were able to help negotiate a warranty replacement. After sale service is key and videopro showed that this week. Cheers
Great products and fantastic service. I bought a new sound system from them and ordered some brackets that weren't in stock. When they arrived I asked if the brackets could be sent out to me as I couldn't make it into the store, they were sent out and I received them that afternoon.
Ordered the Canon C70 which is highly in demand, with many other stores giving timeframes of over a month. The ordered was processed and shipped the next day after order, with communication to the sales department being swift and easy. Beyond happy with the process with videopro
Scott and the staff offer the best customer service I have had for many years, at the point of sale and after sales, even out of warranty they are more than willing to help when you need it.
Super helpful staff and a great range
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