Pakenham, Australia
3/4 Stephenson St
N/A
+61 61131171
#Danu was my instructor. Sharing my experience with learning pedals instructor danu. Had a good quality driving test. Within two lessons i able to get more experience with roads and rules.And it makes me to get easier to pass the driving test. Highly recommended
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Very friendly and helpful staff.
I just want to give a shout out to my testing office Janine. Thank you for being such an awesome person. From the beginning you were super friendly, asked me how I felt, made me feel.super comfortable. Can't say thank you enough. You have been amazing
When we received the unsuccessful result after misunderstanding by instructor and asked to see office manager . The office manager didn't listened or tried to understand or allowed to talk to area manager available over there.Instead he said the don't talk to instructor in Punjabi. Where none of use talked to instructor or didn't knew that he is Punjabi. The office manager was rude, recist. Declined to help and then saying do whatever you want to do.
Unfortunately most people there seem to be professionals unfortunately the 2 new Indian men there are far from professional and mark ppl down for no apparent reason. No wonder pakenham has such a bad reputation
Did my drive test here. Staff were friendly. Examiner was simple and straightforward in his instructions and friendly. Had small talks during the test which made me more relaxed. Right before the test examiner found a nail in one of my tyres, but it didn't affect my test and he was concerned even about driving back home. He was also humorous after the test. I did during school time, so the roads were very busy. Exam route was chosen to minimise heavy traffic and very busy or critical intersections. I would suggest out of school time for the test as the traffic in Pakenham will be low and exam may be much easier.
Staff are friendly enough when you come in (VERY covid safe) but would advise against booking your test here, as the lady who tested my son judged him within the first 30 seconds and failed him unfairly, citing a critical error. This was absolutely not the case, as the error mentioned was never made. I have no question about this. I was watching eagerly from the test centre window. The examiner did not treat my son as an Adult, which he is, and was very demeaning to my son and made him feel like a naughty child. He has been driving without issue, instruction, or intervention from myself of his mother for the past year and a half, having easily driven over 400 hours, and is only going for his Ps now due to coronavirus' added waiting times. How he failed is utterly beyond me, he is a very safe, observant, and confident driver. I know this does nothing to change the result but we are very unhappy.
Customer service is hard to get nowadays but Tod at Pakenham went above and beyond to help out when required thanks for going that extra mile to help it has been noted and passed on, wish more people were willing to take the extra time to help like you did thanks Tod.
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