Melbourne, Australia
Level 9/608 St Kilda Rd
N/A
+61 396862588
I recently had a plumbing leak in my apartment building. The warranty site manager, Suad, was incredibly helpful and highly professional. He was made aware of my issue on Wednesday and had it sorted by Thursday for me. It was an issue that required a decent amount of knowledge to solve, and his high level of resourcefulness and care for the properties tenants shined as he solved it incredibly quickly, working well with his trades to achieve a good result.
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We would like to thank Daniel for being prompt and professional with assisting in fixing small defects in our new apartment. He always made us feel at ease in knowing someone would be there to help asap. Also, considering the environment we are in with COVID, we are very impressed. Thanks again. Lauren
We have found Donald to be highly professional and responsive to our inquiries/requests. He’s totally changed our perception of this company from previous experiences.
Original post made in Dec 2018: For over a year, we've been trying to get the water damage in our apartment fixed. We've had 5 appointments. Doug showed up at the first one, and said "We'll fix that, don't worry about it, and removed a piece of skirting without stopping the leakage, or fixing anything. 10 months later, we got an appointment with him (we were trying monthly), and he didn't show up, then claimed that no-one was home. Appointment 2 weeks after that, he calls and asks where we are. He'd gone to the wrong address. He comes in, says "I've been here before", and again promises to fix the damage and leakage. 3 months later, finally get another appointment, and again, he claims we weren't home. We get another appointment for 2 weeks later (today), and guess what? No show. No call. Days off work wasted, along with the angst, frustration, and health hazard of living with mold in the house. Don't use this company! EDIT made in March 2019: In response to your reply: Garbage! We have been home for EVERY appointment. We have now cancelled once, and that was last month, the day before anyone was supposed to come around. I can't wait until the carpets are finally replaced, and I never have to even hear the word Valeo!
If I could give less than one star I would ! Our building is only 18 months old and constantly floods. Unfinished walls, roofing with writing on them. A toilet downstairs which hasn’t even been finished, it looks like it should be on a construction site not a appartment building. Such a badly designed building that the front entrance floods into the appartments. The roof is open and the rain comes into the electrical boxes etc. Dominic is wonderful to deal with and does his best to Rectify the problems. It’s the warranty department which is so rude and aggressive. Trying to get anything fixed is a joke. What’s the point of a warranty if they don’t uphold it. I can only think that the good reviews Valeo have are from friends and family.
Very professional, very fast. Great experience Their staff Suad is really nice, and I would definitely give his service a 5 stars rated!!!
I would like to extend my gratitude to you for your prompt and efficient service in attending to my flooring problems at my residence in Brunswick East. The problem has been there for some time and the moment the current maintenance team took my project on board, they were able to deal with the problem immediately. The flooring people who you contracted to come out must also be commended as they too were prompt and did a great job. My floors look great again and I can't thank the Maintenance team enough for attending to the problem in a fast and professional manner
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