Chadstone, Australia
Shop G006/1341 Dandenong Rd
N/A
+61395687559
Terrible service to a many times return customer. Purchased a T-Shirt (670), washed for first time in accordance with tag instructions. They take it away and send to Italy for testing (so they say), comes back 6 weeks or so later, they say, T-Shirt not faulty you can come and collect it. We ask for assessment report, reply - cant give it to you "confidentiality". Wont be buying there again. Matter referred to legal and consumer affairs. If I could, I would give NO STARS
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I visited with my sister in Christmas days,this place was very crowded but security managed it beautifully I don’t know the name of that guard he look Indian, he greeted us so well and helped with qr check-in process.Also,staff was polite and helping. I highly recommend this place.
Staff was very polite and respectful. Highly recommended.
clean place, Polite security guard and staff.
Although the sales person who initially served me provided fine customer service, I am not impressed by the attitude and level of customer service of those that I came back into the store for within a couple of hours after purchasing a pair of Rockstud pumps from them. I came back into the store seeking help after discovering I was not provided with a dustbag for my shoes and somehow, between looking briefly at the shoes after purchasing them outside near the store and the car park, I had managed to misplace the 2 little red envelope inside the shoebox that contained the spare heel tips and studs. The young guy (not the initial sales associate who sold me the shoes) literally shoved the dustbag in my hand Without thinking it’s appropriate to actually put in inside a bag. When I asked for one, he said they didn’t have a spare bag! Unbelievable. I also found the manager that I spoke to about my misplaced spare parts wasn’t very helpful and had a bit of attitude. Sure, it’s my fault for losing them but as a customer who had just spent a decent amount at the store, a bit of empathy wouldn’t have gone astray. Needless to say, they were not able to replace the spare parts I have lost. By the way, they also don’t answer their phones, the line was busy when I tried to call the store about the above before physically going in again. When questioned, the manager says they had put the phone off the hook so they can serve customers! There were at least 4-5 staff on the floor and I wouldn’t say the shop was filled with customers. As a regular consumer of luxury goods, my experience at Valentino has got to be one of the most unimpressive encounter. I think practically the entire staff needs to be re-educated on the fact that they are selling luxury goods and not cheap items from Kmart. I had better service there than at Valentino Chadstone.
To Amy Choi down below, I think u need to calm down a bit, Choi u just a nobody and u think ur a queen or something. I was working in retail around 8yrs ago when I just got out from uni, I know both side how they feel, ur the type who say yes to anything in the store, when u go online u become a monster. I think even re-education won’t help u, cuz education cant change a person’s character and class. U spend what few hundred couple thousands and u think ur in luxury world? Please... u haven’t started yet. I give u a suggestion, u should shop in 2 dollar shop, that suits u best.
Big thanks to Michael K for his amazing customer service. Michael was friendly, fun, and went above and beyond to help my mother and I in our shopping adventures. Thank you for making us feel comfortable and welcome in the tough times of COVID-19! Simple Outstanding.
Outstanding customer service! Thank you for making my shopping experience so wonderful even in these unpredictable times.
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