Cheltenham, Australia
4/1230 Nepean Hwy
N/A
+61 1300208712
Wheelchair-accessible entrance
Booked to go on a tour to Japan in March. Absolutely no problem having to postpone but take offense at them hanging on to our full payment until at least 2021. Have called on several occasions and was today advised someone would call back in 10 business days. If this is what their service is like, we’re really not confident about how the trip is going to go. Will pursue this one via consumer affairs and the ACCC. it could be resolved easily and amicably but it seems it’s not the way this company does business. How shameful to hold onto people’s money in the current economic climate.
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Why won't Travelmarvel refund the money I have paid for my holiday in July 2020 to Canada and Alaska, all they have offered is a defferal to 2021 or 2022 which is not acceptable to us. We will be contacting ACCC and consumer affairs, it will be interesting to know if any other of their customers are interested in taking a class action against them.
We had a truly wonderful holiday with Travelmarvel, taking the 21 day European Gems tour Paris to Prague. All three tour directors (Paris, the cruise and Prague) were wonderful with extra praise to Nevena who does such a wonderful job. The food/drink was delicious and plentiful, the hotels were great (especially Prague!) the ship was spotlessly clean and the staff work so hard to make your tour as best as possible. Organised tours were also great. We truly couldn't fault our trip.
We travelled from Amsterdam to Budapest form September 16th. The trip could not have been any better. We had the most fabulous tour director, Hedleigh, who worked quiet miracles each day. Although water levels were low and we had to change ships, everything was dealt with smoothly and efficiently. Travel marvel, I was very proud to discover you are a Melbourne based family company. Congratulations. I haven't stopped telling people they need to travel with you!
I have been on 3 tours with them, now booked a 4th for next year. They are a great company to deal with.
Love Travelmarvel. Their guides are excellent.
Wonderful cruise. Highly recommend.
Just returned from Amsterdam to Budapest by boat and they leave nothing to want for. Transfers are first class and hotels excellent before and after a TOP Cruise. Staff organise the lot to perfection.
Deli
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