West End, Australia
107 Ingham Rd
N/A
+61 747211245
Great range of products, very good level of knowledge and good prices.
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Easy parking . Have anything and everything you need for your pool or spa . Very friendly people.
No-bull service; WYSIWYG: Gary knows his stuff inside out & upside down. And well priced. Had tested about 4 other pool service places in Townsville before I found Townsville Pools & Spas.
Worst customer service and support ever. Good at over charging and up sales. Brought a zodiac e pump was ensure ideal for running a spa after the technician smoked 1 pump and 2 controllers it ran. The spa heater then would not work. Raised the issue and only wanted to sell a new heater with no diagnosis. Brought a small cheap eBay pump and spa functions correctly. Still 0 support and a lot of money wasted very disappointed.
We first went to Twin City Pool Supplies because they were open on Sunday. We keep going back there because all of the staff are very friendly, helpful and know what they are talking about. Great service and advice every visit.
We struggled with a green pool most of summer. When we took the sample to Gary, he had the pool blue again within 24 hours, and sparkling clean within 3 days. They know their stuff.
Fantastic service. The job was complex, made all the more so by a power outage at the time. Job was professionally done and left clean.
Received terrible customer service from this company. Did not keep appt, return call and then when I rang to complain there was no apology just a rude and abrupt person. Not sure how people like this keep there doors open !
Deli
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