Townsville, Australia
Domain Central, 103 Duckworth St
N/A
+61747558333
Good service, tho they didn't have what we wanted in stock. They were friendly & helpful insofaras they could be.
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If I need tools, this is the place I go, huge range, great help, good products
You can't fault the customer service in this place. Went in to get an honest opinion on a tool and every staff member we came across was willing to help and were extremely friendly. Thanks!
This place is single handedly responsible for me getting an awesome tax return.
The service was amazing. I went into the store looking for a Father's Day present. I had something in mind and l was served by a lovely young man Aaron. Aaron showed me what I was looking for and then suggested something more suitable after l explained what the main use the tool was for. Aaron was spot on and l walked out a very happy customer.
The staff go above and beyond at this store! Quality products, efficient, friendly service with a smile! Thank you
I bought a CIG MIg welder back on the 14th Aug 20. After a week it stopped working so I returned the unit under warranty for repair. They took my details with the assurance they would contact me when I could pick up the unit. No contact was made so in September I contacted them again to be told the unit was to be replaced but due to covid deliveries were backlogged. They were apologetic that no one had contacted me, but once again assured me they would contact me when it arrived for pick up. Another phone call in October was met with “the lady who looks after warranty claims was not in” but they would definitely let me know the status. It’s now end of December and just contacted them once again. At no time have they contacted me either by phone or email and surprise surprise neither the manager or the warranty lady are available. So after four months no contact, no replacement unit and no refund. I would strongly recommend avoiding total tools townsville as they have absolutely no after sales service.
Ordered in a Makita dual impact gun kit. 2 weeks later the wrong kit arrived. Instead of swapping out the incorrect impact gun in the kit. I was told to return the whole kit and wait for the correct one to turn up again. I decided to get my money back and another tool shop at the Bohle made up the kit on the spot along with a few bonus items for the same price.
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