Toowoomba City, Australia
260 Ruthven St
N/A
+61746382999
Great little rental car, just wish they had a courtesy car to aid getting me back to town And re the billing system... i dont believe in credit cards, so get penalised with added insurance in case of an accident! Not fair... my track record of no fines, accidents etc in 45 years of driving, plus cash in bank should be proof enough not to add extra costs. But they had a clean and nifty little car when i needed one...
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Well I was charged for Virginia Bea's rental 97.81 on my credit card, staff never returned my call to settle this dispute, called the bank up instead call
They take more money out of your account than you are told so now i have to wait upto 14days for the hold to be reversed to see what ive actully been charged and when i called to questioned they answer with im not sure what they do , they also expect you to park your own vehicle out in the street after uve just paid to hire a truck and where there is actually no parking due to their own vehicles taking up the street parking, frustrating experience to say the least!
Great to deal with. Friendly staff who always manage to sort out an appropriate vehicle. They also do mine spec utes which is handy for me.
Clean facility and efficient service. Very easy to deal with.
Online Avis quote of approx. 180 with a 400 precharged bond. Arrived and told it was approx 320 with a 550 deposit. Additional charges were due to this being a franchise with their own policy which clearly isn't in line with the Avis national policy. Not recommended. Response from the owner 12 hours ago Hi Lucky, I'm sorry to hear about your experience with us , if you'd like to send me a message with your rental details I can look into it for you. Reply: When it comes to services such as this, it's a one-shot deal. Your employee represents you and your business, and made it very clear that despite the quoted price (in accordance with Avis terms and conditions) that you have a different policy. This was highly inconvenient and required an immediate alternative. Unreliable services don't get repeat customers. The review and rating is entirely appropriate. I recommend a. removing your business from the Avis national network, b. providing clear and honest information on the website regarding differing costs and fees or c. providing a service in line with the national policy.
Great friendly service.
Fantastic customer service with very clean and tidy trucks - great rates!
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